The posting
Your mission
As our Lifecycle Operations & Maintenance Manager, you will play a key role in developing and managing BeWunder Lifecycle Operations activities across the Middle East. Working closely with our Director of Lifecycle Operations and our internal Project Management, Design & Engineering, Commercial, and Procurement teams, you will take ownership of the ongoing service and maintenance requirements of our permanently installed AVL and media technology projects such as museums, theatres and other venues.
Combining a strong AVL technical background with project, operational and account management skills, you will act as a key interface between our clients and internal teams. You will coordinate preventive, operational and reactive maintenance activities, manage service requirements and SLAs, maintain project and service documentation, and ensure our clients receive reliable and responsive support throughout the lifecycle of their installations.
At the same time, you will help further establish and develop our Lifecycle Operations function in the Middle East, introducing efficient processes, structures and solutions as our portfolio continues to grow.
Your responsibilities will include:
- Develop and implement comprehensive operations and maintenance concepts for permanently installed AVL, media and technology systems across our projects.
- Manage the lifecycle of service and maintenance assignments, including preventive maintenance, operational maintenance, reactive maintenance, troubleshooting and repairs.
- Coordinate service activities and ensure contractual Service Level Agreements (SLAs), response times and client commitments are understood, monitored and met.
- Act as a key point of contact for our clients, building strong long-term relationships and ensuring clear, proactive communication throughout service and maintenance activities.
- Assess technical issues, coordinate the appropriate resources and specialists, and drive practical solutions through to successful resolution.
- Coordinate internal teams, external specialists, suppliers and subcontractors required for individual maintenance and service assignments.
- Support the preparation and calculation of service and maintenance requirements, cost estimates and maintenance concepts, working closely with our Commercial team.
- Coordinate the commercial administration of completed service assignments, including the preparation of relevant information for invoicing and commercial follow-up.
- Maintain a comprehensive overview of ongoing service activities, client requirements, open issues, maintenance schedules and project documentation.
- Ensure accurate and structured documentation of services rendered and maintain relevant information within Salesforce, Jira and other internal systems and databases.
- Develop clear reporting structures to ensure technical issues, service activities and outstanding actions are communicated to the appropriate internal and external stakeholders.
- Support supplier sourcing and negotiations in collaboration with Procurement to ensure suitable technical solutions, availability and commercial value.
- Help build and develop the Lifecycle Operations & Maintenance function in the Middle East, introducing new processes and continuously improving existing workflows and ways of working.
- Work independently as the regional point of contact while collaborating closely with the wider Lifecycle Operations team and leadership based in Germany.
- Provide first-level technical support and coordination when required, ensuring issues are appropriately assessed and escalated to the relevant technical specialists.
- Travel regularly to project sites across the Middle East, including Jeddah, Riyadh, Abu Dhabi and other locations, as required.
Your profile
- Several years of relevant experience in AVL, media technology, technical operations, project management, service management or lifecycle operations within permanently installed AV environments.
- Previous management experience within AV service, maintenance, project or technical operations.
- Strong technical understanding of audio, video and lighting (AVL) systems, media technology and related infrastructure.
- Good understanding of IT and networking fundamentals relevant to integrated AV and media systems.
- Experience with permanently installed technology environments such as theatres, cultural venues, museums, immersive experiences, entertainment destinations, malls or similar complex venues would be highly advantageous.
- Strong understanding of preventive and reactive maintenance, troubleshooting, service coordination and SLA-driven support environments.
- Ability to understand technical issues and coordinate appropriate solutions without necessarily being the hands-on technician carrying out every intervention.
- Strong client-facing and account management skills, with the ability to build trusted relationships and confidently manage client expectations.
- Commercial awareness and an understanding of how technical service delivery, client satisfaction and commercial performance work together.
- Experience coordinating suppliers, subcontractors and specialist technical resources; previous exposure to supplier negotiations would be advantageous.
- Strong organisational and documentation skills, with confidence managing multiple projects, service requests and priorities simultaneously.
- Familiarity with CRM, ticketing and project management systems such as Salesforce and Jira, as well as a good working knowledge of Microsoft Excel.
- A proactive, flexible and solution-oriented mindset, with the energy and motivation to build processes, challenge existing approaches and drive improvements independently.
- Willingness and ability to travel regularly throughout the Middle East.
- Fluent English and Arabic are strongly preferred; German language skills would be an additional advantage.
Why us?
- Unified Premium Medical Insurance provided as standard to all team members – yes, you read that correctly, we all enjoy the same insurance category benefits!
- Worker’s Compensation and Accident Insurance.
- Annual Flight Allowance.
- Recruitment Referral Bonus Scheme for team members who refer successful applicants for our open positions.
- Project Referral Bonus Scheme for team members who refer successful project leads.
- Community & Diversity Programme, including an annual BeWunder Culture Day celebrating our international and multicultural team.
- The opportunity to work in an international and multi-cultural team with collaboration across our offices in the Middle East and Europe.
- Collaborative and motivated working environment.
- Trusting and partnership-based cooperation across all units.
- An innovative and growth-oriented company with a matrix organizational structure and an open corporate culture.
- Further training opportunities and support in acquiring further qualifications as well as opportunities for further development in new technologies.
