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Open nowPosted 643 days ago

Customer Service Specialist

billingsellis4 open roles

Pay
A$65,000 – A$95,000 a yearly
Where
Australia
Work mode
Remote
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Your applicationOpen nowCustomer Service Specialistbillingsellis · Australia

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 643 days ago

The posting

Billings + Ellis is a leading accounting firm in South Melbourne, dedicated to offering expert financial services with a focus on innovation and excellence. As we expand our offerings to include cryptocurrency management, we are looking for a skilled Customer Service Specialist to help manage and support our clients' cryptocurrency portfolios.

Job Responsibilities:

  • Customer Service & Support: Provide exceptional customer service to clients, addressing inquiries related to their cryptocurrency investments, portfolio performance, and other financial queries.
  • Portfolio Management Assistance: Collaborate with the finance team to assist clients in managing their cryptocurrency portfolios, ensuring they are optimized for growth and security.
  • Account Monitoring & Reporting: Regularly monitor the performance of client portfolios and provide updates, reports, and recommendations to improve returns.
  • Crypto Education: Educate clients about cryptocurrency markets, trends, and best practices for portfolio management.
  • Client Onboarding & Consultation: Guide clients through the onboarding process, helping them understand their investment options, risks, and how to use the platforms for portfolio management.
  • Troubleshooting & Technical Support: Address any technical issues clients might face when accessing or managing their cryptocurrency investments.
  • Compliance & Security: Ensure that all client portfolios comply with financial regulations and security standards.

Requirements:

  • Experience in customer service, preferably in finance or cryptocurrency.
  • Strong understanding of cryptocurrency markets, portfolio management, and blockchain technology.
  • Ability to explain complex financial concepts in a clear and approachable manner.
  • Excellent communication and problem-solving skills.
  • High attention to detail and organizational skills.
  • Ability to work both independently and as part of a team.

Preferred Qualifications:

  • Background in finance, accounting, or related field.
  • Familiarity with cryptocurrency trading platforms and portfolio management tools.

Why Join Billings + Ellis?

  • Competitive salary and benefits package.
  • Work in an innovative and growing industry.
  • Opportunities for career growth and development.
  • Join a collaborative team of professionals committed to client success.
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