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Open nowPosted 1940 days ago

线上客户成功-小工单-上海

blacklake/index58 open roles

Where
Shanghai, Chinese Mainland
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Your applicationOpen now线上客户成功-小工单-上海blacklake/index · Shanghai, Chinese Mainland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on blacklake/index's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 1940 days ago

The posting

1、作为服务专家与客户的合作伙伴，负责客户全生命周期的服务与支持工作，以不断提升客户增购、续费、满意度、客户活跃度为目标； 2、根据客户的角色、场景、需求，设计并完成产品培训； 3、主动密切关注客户使用体验，定期回访，通过与销售产品、咨询、实施等团队通力配合，解决客户问题，满足客户需求； 4、准确理解并记录客户的售后问题，并且及时提供给产品部门； 5、负责解决客户各类售后问题，及时跟进客户的投诉与建议并能妥善解决，提供解决方案； 6、深入理解客户场景，进行价值呈现，输出标杆客户成功案例； 7、上级安排的其他事务。

1、专科及以上学历； 2、有B2B客户成功或客户服务支持经验，销售经验转岗亦可； 3、具有ERP等工厂管理软件、Saas领域互联网企业经验者优先； 4、优秀的沟通表达能力，耐心、热情，能从容面对并解决客户提出的各类问题； 5、逻辑思维能力强，做事积极主动，严谨负责，具有一定的抗压能力； 6、以客户为中心，结果为导向的工作作风，具有强烈的责任心和上进心，积极主动合作和沟通。

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