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Open nowPosted 1654 days ago

客户成功顾问-小工单-浙闽

blacklake/index58 open roles

Where
Shanghai, Chinese Mainland
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Your applicationOpen now客户成功顾问-小工单-浙闽blacklake/index · Shanghai, Chinese Mainland
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The clock on this job

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Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: posted 1654 days ago

The posting

1、每天在当地所在城市开车拜访客户,作为线下服务专家,牵头负责当地工厂客户全生命周期的服务与支持工作,以不断提升客户增购、续费、满意度、客户健康度为目标; 2、与线上ICS (类似于线上客服)、销售、产品等团队通力配合,尽可能地解决客户问题,满足客户需求; 3、根据工厂客户的角色、场景、需求,设计出解决方案,完成产品培训,并且引导客户相关落地工作 4、主动密切关注客户使用体验,对每个客户的全生命周期的服务负责到底 5、深入理解客户场景,进行价值呈现,输出标杆客户成功案例 6、上级安排的其他事务

1、专科及以上学历; 2、 有车并且愿意用自己的车在本市出差 3、有B2B客户成功或客户服务支持经验,销售经验转岗亦可 4、优秀的沟通表达能力,耐心、热情,能从容面对并解决客户提出的各类问题; 5、逻辑思维能力强,做事积极主动,严谨负责,具有一定的抗压能力; 6、以客户为中心,结果为导向的工作作风,具有强烈的责任心和上进心,积极主动合作和沟通。

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