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Open nowPosted 34 hours ago

Key Account Manager - Mumbai

Blitz58 open roles

Where
Mumbai
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Your applicationOpen nowKey Account Manager - MumbaiBlitz · Mumbai

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Blitz's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.6% of postings close within 7 days. Measured by our own scanner across the market. Blitz postings stay open a median of 1 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.7%3 days
  3. 13.6%7 days
  4. 21.9%14 days
  5. 36.9%30 days
  6. 59.0%60 days
This job: posted 34 hours ago

Blitz median: 1 days open

The posting

About Blitz

BlitzNow enables Same-Day Delivery for eCommerce brands and enterprises, helping them deliver the best on-

time experiences to their customers. We simplify scalability and unlock growth for new-age eCommerce brands

by making Same-Day delivery more convenient, reliable, and affordable.

Brands like Decathlon, Adidas, Healthkart, Giva, and GOAT have seen 30–40% increases in website conversions

and 2x improvement in customer retention by partnering with BlitzNow. We are a fast-growing, execution-first

team obsessed with delivery excellence.

About the Role

As a Key Account Manager at BlitzNow, you will be the primary growth partner for our enterprise clients. You will

own the relationship, the revenue, and the delivery experience for a portfolio of eCommerce brands – ensuring

they scale and succeed with BlitzNow month on month.

This is a high-ownership, client-facing role at the intersection of data, relationships, and operations. If you love

building deep client partnerships, are energised by revenue targets, and thrive in a fast-paced startup

environment – this role is for you.

Key Responsibilities:-

1. Account Management & Retention

• Own end-to-end management of enterprise accounts after Sales handover

• Build and maintain strong relationships with key stakeholders at each client

• Monitor delivery SLAs and On-Time Delivery performance, aligning internal stakeholders to keep clients

on track

• Be the single point of contact for escalations and resolution across your portfolio

2. Revenue Growth

• Drive consistent Month-on-Month revenue expansion across your account portfolio

• Identify and execute upselling and cross-selling opportunities within existing accounts

• Pitch expansion of services to new cities, categories, or fulfilment models

• Proactively manage churn risk and take ownership of account retention

3. Client Engagement

• Conduct regular face-to-face meetings with client stakeholders across supply chain, eCommerce, and

leadership

• Run structured business reviews presenting delivery performance and growth opportunities

• Share inputs on network expansion aligned to client strategy and growth plans

4. Data & Reporting

• Analyse delivery performance across key lanes and share actionable insights with clients

• Maintain accurate CRM records and contribute to MIS and performance reporting

• Use data to drive strategic decisions and tell a compelling story to client stakeholders

What We are Looking For

Must Have

• Bachelor degree with 2–4 years of experience in Key Account Management, Client Success, or B2B

Sales

• Prior experience in logistics, eCommerce, SaaS, or supply-chain-adjacent roles strongly preferred

• Advanced MS Excel proficiency; experience with CRM tools (Salesforce, Zoho, HubSpot, or similar)

• Proven track record of owning revenue targets and growing accounts

You'll Thrive Here If You Are...

• Data-driven – comfortable with delivery analytics, performance metrics, and data storytelling

• A relationship builder – proven ability to manage enterprise stakeholders including C-suite

• Revenue-oriented – track record of expanding wallet share within existing accounts

• An owner – you take full accountability, escalate smartly, and operate with minimal supervision

• An effective communicator – clear and confident in both client-facing and internal settings

• Adaptable – energised by fast-paced, ambiguous environments

Good to Have

• Understanding of same-day, express, or quick-commerce delivery operations

• Experience managing delivery SLAs with D2C or eCommerce brands

• Prior experience in an incentive-linked, target-driven account management role

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