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Open nowPosted 16 hours ago

AFOM (Assistant Front Office Manager) - Marriott Long Island

Blue Sky Hospitality Solutions134 open roles

Where
UNIONDALE, New York, United States
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Your applicationOpen nowAFOM (Assistant Front Office Manager) - Marriott Long IslandBlue Sky Hospitality Solutions · UNIONDALE, New York, United States

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The clock on this job

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8.0% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 8.0%7 days
  4. 15.0%14 days
  5. 34.2%30 days
This job: posted 16 hours ago

The posting

Assistant Front Office Manager

Marriott Long Island | Uniondale, NY Full-Time | On-Site

MUST HAVE PREVIOUS HOTEL FRONT OFFICE EXPERIENCE/MARRIOTT EXPERIENCE HIGHLY PREFERRED

Marriott Long Island is seeking a hands-on Assistant Front Office Manager who leads by example, develops associates, and keeps a busy front desk running smoothly. This role supports the Front Office Manager in delivering an exceptional guest experience at our 619-room, full-service hotel, serving business travelers, airline crews, groups, and leisure guests.

What You’ll Do

  • Lead daily front office operations, including arrivals, departures, room assignments, billing, and shift transitions.
  • Maintain a visible presence in the lobby and at the front desk, supporting associates during peak periods.
  • Coach front desk associates on service standards, accuracy, professionalism, and guest recovery.
  • Resolve guest concerns promptly, follow through on commitments, and escalate issues appropriately.
  • Coordinate airline crew and group arrivals, departures, and special requirements.
  • Partner with Housekeeping and Engineering to manage room readiness, maintenance needs, and guest requests.
  • Support scheduling, staffing coverage, onboarding, training, and associate accountability.
  • Monitor Marriott guest feedback and help turn recurring concerns into measurable improvements.
  • Ensure accurate cash handling, payment processing, billing, and operational records.
  • Serve as Manager on Duty as assigned and support hotel safety and emergency procedures.

What You Bring

  • At least two years of hotel front office experience, including supervisory or leadership responsibilities.
  • Marriott experience strongly preferred; full-service hotel experience highly desirable.
  • Working knowledge of hotel property management systems; familiarity with Marriott systems preferred.
  • Strong judgment, organization, communication, and guest service skills.
  • The ability to manage competing priorities calmly in a high-volume environment.
  • A hands-on leadership approach and willingness to coach, support, and hold associates accountable.
  • Experience with airline crew business, group operations, or a union environment is a plus.
  • Availability to work varied shifts, including evenings, weekends, and holidays.

Apply

Submit your resume highlighting your front office leadership experience, Marriott background, and experience managing high-volume hotel operations.

Marriott Long Island is an equal opportunity employer.

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