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Open nowPosted 127 days ago

FRONT DESK SUPERVISOR-HAMPTON INN-COLCHESTER

Blue Sky Hospitality Solutions133 open roles

Where
Colchester, Vermont, United States
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Your applicationOpen nowFRONT DESK SUPERVISOR-HAMPTON INN-COLCHESTERBlue Sky Hospitality Solutions · Colchester, Vermont, United States

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 127 days ago

The posting

Front Office Supervisor Department: Front Office Reports To: Director of Front Office / Front Office Manager Status: Full-Time | Hourly

Join Our Team – Where Service is a “Yes” Culture

We are looking for a dynamic and service-driven Front Office Supervisor to lead our front desk operations and deliver exceptional guest experiences. This role is perfect for someone who thrives in a fast-paced environment, enjoys leading teams, and takes pride in creating seamless arrivals and departures while maintaining strong operational and financial accuracy.

As a key leader in the Front Office, you will serve as Manager on Duty (MOD) during assigned shifts, ensuring service excellence, operational efficiency, and a culture rooted in hospitality.

What You’ll Do

Lead Front Office Operations

  • Oversee daily front desk operations, ensuring accuracy in all financial transactions
  • Reconcile and verify revenue, payments, taxes, and adjustments
  • Review and balance daily reports across rooms, F&B, and other outlets
  • Investigate and resolve discrepancies with attention to detail
  • Support smooth transitions between operational days

Drive Guest Experience Excellence

  • Deliver a seamless check-in and check-out experience aligned with brand standards
  • Personally engage with guests to ensure satisfaction and resolve concerns promptly
  • Recognize and honor Member's benefits, ensuring all benefits are delivered
  • Maintain a strong presence in the lobby to support service and team performance

Supervise & Develop the Team

  • Lead, coach, and support front desk associates and night audit team
  • Ensure professionalism, accountability, and service consistency
  • Act as a role model for guest engagement and problem resolution

Ensure Brand Compliance & Performance

  • Uphold brand standards including response times, guest engagement, and loyalty recognition
  • Monitor mobile check-in/check-out, guest cases, and service metrics
  • Ensure all interactions reflect our commitment to personalized, anticipatory service

Act as Manager on Duty

  • Oversee hotel operations during assigned shifts
  • Respond to guest issues, emergencies, and operational needs
  • Ensure safety, security, and service continuity at all times

What We’re Looking For

  • Previous Front Office or hotel operations experience (supervisory experience preferred)
  • Strong leadership, communication, and problem-solving skills
  • Detail-oriented with a solid understanding of hotel financial processes
  • Passion for guest service and creating memorable experiences
  • Ability to work flexible schedules including evenings, weekends, and holidays
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