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Open nowFirst seen 43 hours ago

Virtual Client Experience Specialist

Blyss Journeys62 open roles

Where
Billings, Montana, United States, Remote
Work mode
Remote
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Your applicationOpen nowVirtual Client Experience SpecialistBlyss Journeys · Billings, Montana, United States, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Blyss Journeys's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 43 hours ago

The posting

Position Overview

We are looking for dependable and service-focused individuals to support clients throughout the vacation planning process. The Virtual Client Experience Specialist communicates with clients, researches suitable options, provides helpful information, and makes sure important details are handled accurately.

This remote opportunity is well suited for someone who is patient, resourceful, and comfortable communicating through email, phone, text, and online platforms. Previous experience in the travel industry is not necessary because step-by-step training and ongoing support are available.

Responsibilities

  • Respond to new client inquiries in a courteous and timely manner.
  • Ask questions to identify each client's destination interests, travel dates, preferences, and budget.
  • Research accommodations, cruises, activities, transportation, and vacation package options.
  • Present clear and organized information to help clients compare available choices.
  • Assist with completing reservations and reviewing confirmation details for accuracy.
  • Track payment deadlines, required documents, and other important dates.
  • Provide general destination information and preparation reminders.
  • Communicate supplier updates, reservation changes, and other relevant information.
  • Follow up with clients before and after their scheduled vacations.
  • Maintain professional records and protect confidential client information.
  • Complete training and remain familiar with current planning tools and supplier resources.
  • Encourage repeat business by providing consistent and personalized service.

Requirements

  • Must be 18 years of age or older.
  • Must reside in the United States or Mexico.
  • Access to dependable internet service and a computer or compatible device.
  • Strong customer service and interpersonal communication skills.
  • Ability to write clear and professional messages.
  • Good organizational, research, and time-management abilities.
  • Comfortable using websites, email, video training, and online systems.
  • Able to follow instructions and complete tasks without constant supervision.
  • Willing to participate in training and professional development.
  • Experience in customer service, hospitality, education, administration, or event planning is beneficial but not required.

Flexible scheduling allows this opportunity to fit around many existing work, family, or school responsibilities. Individuals should be self-motivated and prepared to consistently communicate with clients and complete appropriate follow-up.

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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Blyss Journeys's form

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  4. Every reply, sorted

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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