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Open nowFirst seen 19 hours ago

Service BDC Operator

bmwofwestchester11 open roles

Where
White Plains, NY
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Your applicationOpen nowService BDC Operatorbmwofwestchester · White Plains, NY

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Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: first seen 19 hours ago

The posting

Service BDC Representative – Automotive Dealership

Are you friendly, positive, dependable, and great with people? Do you enjoy helping customers and working as part of a team?

If so, we’d love to hear from you!

We are looking for a motivated and customer-focused Service BDC Representative to join our dealership team. This is an important customer-facing role within our Service Department and is a great opportunity for someone who enjoys communicating with people, solving problems, and working in a fast-paced environment.

As a Service BDC Representative, you will handle inbound and outbound customer calls, assist with service-related questions, schedule and confirm appointments, and help ensure that every customer receives friendly, professional, and timely assistance.

Responsibilities

  • Handle inbound and outbound customer calls in a friendly and professional manner
  • Assist customers with service-related questions and appointment needs
  • Schedule and confirm service appointments
  • Provide customers with accurate information regarding dealership services and processes
  • Update customer information and maintain accurate records of all interactions
  • Assist in resolving customer questions and concerns
  • Escalate complex or sensitive customer concerns to a supervisor when appropriate
  • Work closely with Service Advisors, management, and other dealership departments
  • Follow established processes and procedures to ensure a consistent customer experience

Qualifications

  • Previous customer service, call center, or automotive BDC experience is a plus, but we are willing to train the right person
  • Excellent verbal and written communication skills
  • Friendly, professional phone presence
  • Strong organizational and multitasking skills
  • Comfortable working in a busy, fast-paced environment
  • Basic computer skills and the ability to learn new systems
  • Strong attention to detail and ability to follow instructions
  • Dependable with a strong work ethic
  • Positive attitude and team-oriented mindset
  • Genuine interest in providing an excellent customer experience
  • Interest in learning about vehicle maintenance and dealership service operations
  • Bilingual is a plus
  • High school diploma or equivalent required

Benefits

  • Medical, Dental, and Vision Insurance
  • 401(k)
  • Life Insurance
  • Paid Time Off and Vacation
  • Opportunities for advancement
  • Training and development
  • Supportive team environment

Available Schedules

We currently have multiple full-time schedules available:

  • Monday–Friday: 7:00 AM–4:00 PM
  • Monday–Friday: 8:00 AM–5:00 PM
  • Monday–Thursday: 10:00 AM–7:00 PM and Friday: 10:00 AM–6:00 PM
  • Every other Saturday: 7:45 AM–4:00 PM, based on assigned schedule

We are looking for someone who is reliable, upbeat, professional, and truly enjoys helping people. Automotive experience is helpful, but attitude, communication skills, and a willingness to learn are just as important to us.

Background check and drug screening are required. Marijuana use is not an automatic disqualifier.

If you’re looking for a long-term opportunity where you can learn, grow, and become an important part of a successful dealership team, we encourage you to apply!

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