Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 7 hours ago

Customer Care Unit Associate

Bobobox40 open roles

Where
Kecamatan Cicendo, Indonesia
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Care Unit AssociateBobobox · Kecamatan Cicendo, Indonesia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Bobobox's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.1% of postings close within 7 days. Measured by our own scanner across the market. Bobobox postings stay open a median of 14 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.1%7 days
  4. 21.1%14 days
  5. 35.8%30 days
  6. 59.0%60 days
This job: posted 7 hours ago

Bobobox median: 14 days open

The posting

The Customer Care Associate ensures Bobobox guests and customers receive excellent service throughout standard operating hours. This role focuses on handling guest inquiries and concerns through chat channels, managing guest reviews across various platforms, and providing timely and professional support across all Bobobox products. The role also contributes to service improvement by identifying recurring guest concerns and collaborating with relevant teams to enhance the overall customer experience.

What you will do:

  • Handle guest inquiries, concerns, and requests through chat channels, as well as manage guest reviews across platforms such as Google Reviews, Online Travel Agencies (OTAs), and TripAdvisor, ensuring timely, accurate, and professional responses.
  • Resolve guest issues in accordance with established service standards and company policies, while assessing case urgency and escalating complex or sensitive cases to the relevant teams with clear information for follow-up.
  • Identify recurring guest concerns and service gaps, and collaborate with branches and cross-functional teams to support service and operational improvements.
  • Support assigned operational tasks, internal projects, administrative activities, and reporting responsibilities, while managing priorities effectively to ensure timely completion.

You will fit in this job if you:

  • Bachelor’s degree in Hospitality, Tourism, Business, Communication, or a related field (or equivalent experience).
  • Minimum 1 year of experience in a customer support or customer-facing role (e.g., front office, call center, or guest services).
  • Background or experience in the hospitality industry (e.g., hotel, travel, or accommodation services) is strongly preferred.
  • Excellent communication, problem-solving, and prioritization skills, with the ability to handle multiple guest concerns professionally.
  • Familiarity with hospitality technology, customer service platforms, or review management platforms is preferred.
  • Working primarily on regular business days, with flexibility to provide coverage on weekends and public holidays according to the assigned work schedule.
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Bobobox's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Bobobox's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Bobobox's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.