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Open nowFirst seen 2 hours ago

Player Support Specialist (German & English) – Sofia Onsite

Boeva Tech118 open roles

Where
Sofia, Bulgaria
Work mode
On site
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Your applicationOpen nowPlayer Support Specialist (German & English) – Sofia OnsiteBoeva Tech · Sofia, Bulgaria

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Boeva Tech's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

13.9% of postings close within 7 days. Measured by our own scanner across the market. Boeva Tech postings stay open a median of 8 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.9%7 days
  4. 22.4%14 days
  5. 38.1%30 days
  6. 59.0%60 days
This job: first seen 2 hours ago

Boeva Tech median: 8 days open

The posting

Job Summary

Join our vibrant German-speaking community in Sofia supporting world-class digital gaming entertainment. Working primarily through email, you will assist players with technical, account, billing, and gameplay inquiries while shaping an exceptional player experience.

What You'll Do

  • Player Support: Assist players via email, phone, and chat in German and English, delivering empathetic, player-first solutions.
  • Issue Resolution: Handle technical problems, billing queries, account management, and gameplay questions efficiently, escalating cases when necessary.
  • Community Management: Moderate community platforms, maintain a positive environment, and report trends or issues to appropriate teams.
  • Process Improvement: Contribute insights and ideas to continuously improve support processes and the internal knowledge base.

What We're Looking For

  • Language Skills: Fluent German and a good command of English.
  • Gaming Background: Hands-on gaming experience—you actively play games and understand player culture and community expectations.
  • Technical & Office Skills: Proficiency with Microsoft Outlook, Excel, and standard internet/ticketing tools.
  • Core Competencies: Strong communication skills, deep empathy, active problem-solving abilities, and openness to ongoing feedback.
  • Schedule & Work Rights: Flexibility to work rotating 24/7 shifts (Monday to Sunday) and
  • valid EU/EEA citizenship or authorization to work in Bulgaria.

What We Offer

  • Competitive Compensation & Welcome Bonus: Attractive monthly base salary supplemented by a welcome bonus paid in two installments (after 3 months and 6 months of employment, provided no resignation notice has been submitted).
  • Comprehensive Relocation Support: International Candidates: Flight tickets to Sofia covered, relocation bonus, 21 days of company-provided accommodation upon arrival, and housing search assistance. Internal Relocation (within Bulgaria): Travel to Sofia covered, relocation bonus, 21 days of company-provided accommodation, and long-term housing assistance.
  • Modern Work Environment: Panoramic 360° gym, gaming and chill-out zones, and an incredible, friendly team culture.
  • Benefits & Growth: Private health insurance, 50+ company perks and services, employee referral bonuses, and excellent career development pathways.

How to Apply

Submit your CV through this portal or email [email protected] with the subject line: German Player Support – Sofia (Nov 30).

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