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Open nowFirst seen 3 hours ago

Customer Support Specialist – Online Travel Industry (Spanish Market)

Boeva Tech118 open roles

Where
Lisbon, Portugal
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Your applicationOpen nowCustomer Support Specialist – Online Travel Industry (Spanish Market)Boeva Tech · Lisbon, Portugal

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The clock on this job

Early applications get read.

13.9% of postings close within 7 days. Measured by our own scanner across the market. Boeva Tech postings stay open a median of 8 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.9%7 days
  4. 22.4%14 days
  5. 38.1%30 days
  6. 59.0%60 days
This job: first seen 3 hours ago

Boeva Tech median: 8 days open

The posting

Work Model: On-site (Local candidates only – no relocation support)

Employment Type: Full-time

Languages Required: Spanish (Native/C1/C2 - Mandatory) + English (B2 Professional Level)

Job Summary

Join a fast-paced international travel support team where every day you help travellers across the globe resolve real-time issues that matter flight changes, hotel disruptions, cancellations, and refund requests.

This is not a routine call centre job — it's a dynamic travel operations environment where empathy, speed, and problem-solving directly shape the customer's journey. If you enjoy helping people when it matters most, this is your place.

Key Responsibilities

  • Issue Resolution: Manage flight modifications, cancellations, and rebooking requests efficiently.
  • Booking Support: Handle hotel booking issues, accommodation changes, and room preferences.
  • Case Management: Process refunds, voucher requests, and compensation cases according to policy.
  • Multichannel Communication: Support customers via calls, emails, and chat with high empathy and clarity.
  • Partner Collaboration: Work alongside travel partners, airlines, and internal systems for fast resolutions.
  • Service Quality: Maintain high service standards and resolution rates in a high-volume environment.

Requirements & Qualifications

  • Language Skills: Fluent/Native proficiency in Spanish (mandatory) alongside a good working level of English.
  • Residency Status: Local candidates currently residing in/around Lisbon, Portugal (no relocation package provided).
  • Work Authorization: EU/EEA citizenship or a valid, unrestricted work permit for Portugal.
  • Availability: Flexible to work rotational shifts (Monday to Sunday, 08:00 AM to 10:00 PM, 2 days off per week).
  • Key Skills: Strong communication skills, empathy, and active listening.
  • Experience: Prior experience in travel operations, customer service, or ticketing systems is a plus.

Compensation & Benefits

  • Competitive Remuneration: Monthly base salary complemented by language and performance-based bonuses.
  • Daily Meal Allowance: Daily meal stipend for every worked day.
  • Performance Structure: Performance bonus structure rewarding accuracy, efficiency, and quality of service.
  • Professional Environment: Opportunities to build a long-term career within the global online travel sector.
  • Paid Training: Comprehensive onboarding and system training provided upon joining.

Send your CV to [email protected]

Subject line: Customer Support Specialist – Online Travel Industry (Spanish Market)

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