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Open nowPosted 325 days ago

Customer Onboarding Specialist (STR SaaS)

Boom2 open roles

Where
EU
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Your applicationOpen nowCustomer Onboarding Specialist (STR SaaS)Boom · EU

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 325 days ago

The posting

Customer Onboarding Specialist (STR SaaS)

Boom | AI-Powered Property Management Platform

Position Overview

As a Customer Onboarding Specialist at Boom, you own the most critical phase of the customer journey: from kickoff to full operational readiness.

You are not a coordinator or a facilitator.

You are the project owner of each onboarding, responsible for timelines, clarity, momentum, and client confidence.

Your mission is to ensure every customer:

  • Is fully prepared for migration
  • Completes onboarding on time
  • Understands how to operate Boom independently
  • Feels confident, supported, and set up for success

Key Responsibilities

Client Onboarding Ownership

  • Lead onboarding projects from kickoff call through post-migration training.
  • Act as the single point of contact for the client throughout onboarding.
  • Set expectations, timelines, and responsibilities clearly from day one.

Kickoff & Preparation

  • Lead kickoff calls to understand the client’s current tech stack, STR workflows, and operational structure.
  • Explain Boom’s onboarding and migration process clearly and confidently.
  • Prepare and deliver all required materials, access, documentation, and instructions.

Project Management & Client Accountability

  • Manage 12+ parallel onboarding projects at different stages.
  • Guide clients through configuration and readiness tasks ahead of migration.
  • Follow up proactively and hold clients accountable to deadlines with a balance of firmness and empathy.
  • Identify blockers early and either resolve them or escalate internally.

Migration Collaboration

  • Work closely with the Migration Specialist to define timelines and confirm readiness.
  • Be actively involved during migration days to monitor progress and mitigate issues.
  • Communicate clearly with clients and internal teams to prevent delays and confusion.

Training & Enablement

  • Deliver post-migration trainings to ensure clients fully understand Boom’s platform.
  • Tailor training sessions based on client size, STR operation complexity, and internal team structure.
  • Ensure clients can operate Boom independently and confidently after onboarding.

Issue Resolution & Internal Collaboration

  • Resolve client issues directly when possible.
  • Coordinate with Support, Product, and R&D teams for fast and effective resolution.
  • Track onboarding progress, issues, and updates accurately in internal systems.
  • Provide structured feedback to improve onboarding workflows and customer experience.

Must-Have Requirements (Non-Negotiable)

STR & Industry Understanding

  • Strong familiarity with Short-Term Rental / Airbnb / property management workflows.
  • Understanding of PMS concepts such as reservations, channels, messaging, housekeeping, pricing, and reporting.
  • Ability to speak the client’s language and understand real operational pain points.

Tech Savviness

  • Strong connection to technology and ability to learn complex SaaS systems quickly.
  • Comfortable working with configurations, workflows, and integrations.
  • Confident navigating multiple tools and systems simultaneously.

Experience & Skill Set

  • 2+ years of experience in onboarding, implementation, customer success, account management, or project-based client roles.
  • Excellent project management and organizational skills.
  • Comfortable leading calls, running trainings, and guiding customers through structured processes.
  • Fluent English (additional languages such as Hebrew or Spanish are a strong plus).

A-Player Mindset

  • High ownership and accountability - each onboarding is your responsibility.
  • Proactive, independent, and reliable.
  • Clear communicator who can be kind, firm, and decisive.
  • Thrives in fast-paced, high-growth startup environments.

Nice-to-Have

  • Hands-on experience with STR or hospitality PMS.
  • Background in high-growth startups or global SaaS companies.
  • Experience improving onboarding or enablement processes, not just executing them.

Employment Details

  • Full-time
  • Remote
  • Global team, dynamic environment
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