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Open nowPosted 227 days ago

客户成功

booster/index80 open roles

Where
Beijing, Chinese Mainland
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Your applicationOpen now客户成功booster/index · Beijing, Chinese Mainland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on booster/index's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.9% of postings close within 7 days. Measured by our own scanner across the market. booster/index postings stay open a median of 6 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.9%7 days
  4. 22.4%14 days
  5. 38.1%30 days
  6. 59.0%60 days
This job: posted 227 days ago

booster/index median: 6 days open

The posting

客户成功经理（CSM）——KA客户方向 一、职位概述 负责KA客户全生命周期的客户成功管理，围绕客户业务场景推动人形机器人产品的落地实施与价值实现，并通过标杆案例沉淀与客户生态建设，驱动客户成功体系的规模化增长。 二、岗位职责 （一）项目管理与成功交付 负责KA客户从需求对接、方案定制到部署验收的全流程项目管控，统筹内外部资源，确保按时按质交付； 深入理解客户业务场景与生产痛点，联动解决方案、产研、售后等团队，推动需求闭环与问题闭环。 （二）客情维护与客户关系 与KA客户决策层及执行层建立长期信任关系，保持高频沟通； 监测客户健康度，主动识别风险，制定满意度提升与增购策略，主导半年/年度业务回顾汇报会； （三）标杆案例产出 从KA客户应用场景中挖掘人形机器人的行业成功实践，提炼可复用的标杆案例； 输出标准化案例文档（场景、方案、路径、ROI数据等），形成对外传播与对内赋能的资产； 代表客户反馈产品体验与需求，协同内部持续优化产品价值； （四）客户生态建设与行业影响力 搭建KA客户间的常态化交流机制（闭门研讨会、行业对标会等），促进跨场景经验流动，形成互助共赢的客户社群氛围； 深耕细分行业圈层，联合客户参与行业标准讨论、白皮书撰写、产业论坛等，提升品牌专业影响力； 与满意客户共创深度内容（案例文章、联合报告、视频纪实等），作为行业知识资产回馈从业者；

任职要求 1、本科及以上学历，5年以上ToB客户成功、大客户管理或项目交付经验； 2、具备项目管理系统方法论，能独立完成复杂项目全流程管控； 3、优秀的客户洞察与需求分析能力，出色的沟通与影响力，能与客户决策层建立深度信任； 4、数据驱动的分析与策略输出能力； 5、强烈的客户导向意识，优秀的跨部门协同能力，具备顾问式服务意识； 6、自驱力强，学习能力突出，对人形机器人等前沿技术有快速学习的热情； 7、适应全国范围内客户拜访与出差。

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    The review screen in CV Rocket: how each CV was read, round by round.

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