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Open nowPosted 5 hours agoWe saw it 27 min after it went up

DIGITAL CUSTOMER SERVICE ANALYST (MID / SENIOR LEVEL) - 35364

Bosch Group5,070 open roles

Where
Campinas, SP, Brazil
Work mode
Hybrid
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Your applicationOpen nowDIGITAL CUSTOMER SERVICE ANALYST (MID / SENIOR LEVEL) - 35364Bosch Group · Campinas, SP, Brazil

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Bosch Group's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

13.7% of postings close within 7 days. Measured by our own scanner across the market. Bosch Group postings stay open a median of 26 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.8%3 days
  3. 13.7%7 days
  4. 22.1%14 days
  5. 37.6%30 days
  6. 59.1%60 days
This job: posted 5 hours ago

Bosch Group median: 26 days open

The posting

Descrição da empresa

Na Bosch, moldamos o futuro por meio das inovações tecnológicas de alta qualidade e de serviços que despertam entusiasmo e melhoram a vida das pessoas. Temos uma promessa sólida para nossos colaboradores: crescemos juntos, gostamos do nosso trabalho e inspiramos uns aos outros. Junte-se a nós e sinta a diferença.

Descrição da vaga

In this role, you will be part of the creation of a new digital customer service hub in Brazil, established to support Bosch Mobility Aftermarket operations in North America. This strategic initiative aims to expand global customer support capabilities by combining operational excellence, customer proximity, and innovative digital solutions.

You will play a key role in building processes, implementing digital tools, and driving continuous improvement initiatives, while collaborating closely with global and cross-functional teams. Working in a data-driven environment supported by automation and artificial intelligence, you will contribute to enhancing service quality, operational efficiency, and the overall customer experience.

Key Responsibilities:

·Manage customer requests and inquiries through digital support channels, including email, chat, self-service platforms, and back-office processes.

·Ensure cases are handled efficiently, accurately, and with a strong customer focus, while meeting established service and quality standards.

·Support problem resolution, case follow-up, and escalation management in collaboration with internal stakeholders.

·Contribute to a professional, collaborative, and customer-centric team environment focused on service excellence.

#LI-MM1

Qualificações

Bachelor’s degree

·Knowledge of Microsoft Office, Power BI, and digital tools powered by Artificial Intelligence (AI).

·Low-code platform hands-on experience (e.g., Power Automate, N8N, Copilot Studio);

·Technical understanding of connecting automation workflows to external APIs;

·Knowledge and ability to write a basic SQL query to filter and retrieve structured operational data;

·Troubleshooting & Monitoring Deployed Automations: proactive maintenance, error handling, and debugging of active workflows

·Experience in customer service, customer operations, process support, process automation, or related areas.

·Experience in international companies or global operations is considered a strong advantage.

·Fluent English skills, with excellent written and verbal communication abilities.

·Reside in the Campinas region, with availability to work onsite at the office three times per week.

Key Competencies:

·Analytical and data-driven mindset, with experience in KPI analysis, problem-solving, and continuous process improvement.

·Strong customer orientation and commitment to delivering an excellent customer experience.

·Collaborative, organized, and proactive profile, with strong communication skills, results-oriented mindset, and the ability to adapt to dynamic and innovative environments.

Important:

- Applicants must submit their resume/CV in English.

Informações adicionais

Benefícios da Bosch

  • Programas de Bem-Estar e Saúde: avaliação preventiva anual, ambulatório dentro da localidade para atendimento durante o horário de trabalho, programa antitabagismo, programa de saúde mental, fisioterapia e curso de gestante
  • Assistência médica e odontológica
  • Política de reembolso para algumas condições especiais de saúde
  • Subsídio para medicamentos através da Funcional Health
  • Jornadas de trabalho flexível com política de home office (não aplicado para horistas)
  • Short Friday para administrativo e horista do turno normal (apenas em Campinas)
  • Participação nos lucros e resultados (PLR)
  • Política de expatriação internacional e de transferências nacionais
  • Plano de previdência privada e empréstimos com taxas diferenciadas
  • Seguro de vida
  • Associação opcional ao Clube da Bosch dentro da planta com academia, piscinas, churrasqueiras, campos de futebol e society, espaço para eventos, ginásio de esportes, quadras de areia, quadra de tênis, lanchonete e calendário anual de eventos
  • Auxílio para mamães com creche na planta (verificar vagas disponíveis)
  • Licença maternidade e adoção estendida de 180 dias
  • Licença paternidade e adoção de 20 dias
  • Alimentação no local de trabalho e Vale Alimentação
  • Ônibus fretado (ou Vale Transporte)
  • Estacionamento gratuito (para quem vem presencial)
  • Benefícios de fim de ano com Cesta de Natal e ave congelada
  • Brinquedo para filhos menores de 12 anos
  • Material escolar para colaboradores (até nível universitário) e filhos (até final do ensino médio)
  • Política de subsídios para cursos técnicos, pós-graduação, MBA, especializações e idiomas
  • Treinamentos e capacitações através da nossa universidade corporativa
  • Premiação por tempo de casa (a partir de 10 anos e a cada 5 anos)
  • Participação opcional em várias ações de voluntariado via Instituto Robert Bosch
  • Descontos com parceiros do clube: locação de veículos, mensalidade em universidades, cursos de idioma, lojas e outros

Informações adicionais

- Vaga elegível para pessoas com deficiência ou reabilitadas

- Não contratamos menores de 16 anos e somos contra o trabalho infantil

- Modelo de trabalho: Híbrido, 3 vezes por semana na empresa

- Área contratante: MA/SLC-LA

Para colaboradores Bosch

- Prazo: 23/11/26

- Sua candidatura pode ser feita internamente pelo site SmartHub

- Após se candidatar, recomendamos informar a sua liderança

- Verifique a elegibilidade desta vaga em nosso Programa de Indicações “Indica Ai” (conforme RCD 12030-000)

Na Bosch, acreditamos que a diversidade é o motor da inovação, por isso, todas as vagas são elegíveis para pessoas com deficiência, em situação vulnerável e grupos minoritários.

Junte-se a nós e sinta a diferença. Work#LikeABosch.

bosch.com.br/carreiras

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