The posting
BPIC Network serves as a dedicated certification body and professional community focused on fostering inclusivity within the built environment and related sectors. We are currently seeking a commercially driven Relationship Manager to elevate our client interactions, drive new business growth, and ensure a superior experience for our members. This dynamic position requires a proactive individual capable of seamlessly integrating client service, strategic marketing, business development, and the management of events and membership programs to support our expanding network. ## Responsibilities * Client Relationship Management * Cultivate and sustain robust, trust-based partnerships with current clients, members, and strategic partners. * Serve as the central contact point, ensuring all inquiries are addressed with promptness and professionalism. * Resolve issues and complaints through empathetic listening, sound judgment, and a focus on practical solutions. * Maintain precise client databases, monitor interaction histories, and pinpoint strategies to enhance satisfaction and retention rates. * Memberships, Renewals & Retention * Oversee the complete membership lifecycle, from initial onboarding through active engagement and contract renewal. * Execute timely renewal notifications, follow-up sequences, and targeted retention initiatives. * Continuously monitor membership activity and feedback loops to flag potential risks and emerging opportunities. * Clearly articulate the value proposition of BPIC Network's certification and membership offerings to all stakeholders. * Business Development * Generate and nurture a robust pipeline of potential clients, new members, and strategic alliances. * Conduct research on target entities, identify key decision-makers, and devise customized outreach strategies. * Lead initial discovery meetings, effectively communicate BPIC Network's value, and convert prospects into long-term partners. * Collaborate with leadership on proposals, partnership structures, and commercial negotiations to achieve growth objectives. * Events & Community Engagement * Orchestrate member events, roundtables, networking gatherings, and client meetings from conceptualization through post-event follow-up. * Coordinate logistics including invitations, registrations, speaker management, venue selection, supplier engagement, and attendee communication. * Represent the organization professionally at all events and facilitate valuable networking introductions. * Collect attendee feedback and assess event metrics, engagement levels, and commercial impact. * Marketing & Client Communications * Design compelling communications for clients and members across email, newsletters, social platforms, and other channels. * Partner with internal teams and external allies to highlight events, membership advantages, certification achievements, and success stories. * Produce or oversee clear marketing materials that drive engagement, lead generation, and member retention. * Analyze campaign performance and engagement data to refine and improve future marketing activities. ## Requirements * Essential Skills & Experience * Demonstrated track record in client relations, account management, membership services, partnership development, or business growth. * Solid background in marketing, client engagement strategies, and relationship cultivation. * Proven ability to secure new opportunities and maintain high retention rates for clients or members. * Experience in organizing professional events and managing diverse stakeholder groups. * Proficiency in handling inquiries, resolving complaints, and navigating sensitive conversations while preserving long-term relationships. * Superior written and verbal communication, presentation, negotiation, and organizational capabilities. * Strong commercial acumen, initiative, and the capacity to prioritize tasks independently. * Competency in Microsoft Office Suite and familiarity with CRM or membership management systems. * Desirable Skills & Experience * Familiarity with the construction industry or the broader built-environment sector. * Prior experience within professional networks, membership organizations, or accreditation and certification frameworks. * Proficiency with email marketing platforms, social media tools, and content creation software. * A genuine passion for diversity, inclusion, and the advancement of positive workplace cultures.
