The posting
About Us
At BRC, we help New Yorkers experiencing homelessness reclaim their lives with opportunities for health, self-sufficiency, and hope, while restoring dignity and respect. We invest in our employees through growth, learning, and meaningful work across Manhattan, Brooklyn, the Bronx, and Queens, offering a wide range of benefits and a supportive team environment. Join our passionate team, make a real difference every day, and be part of a community that’s building a more caring and compassionate city – apply today!
Role Overview
The Assistant Director of Clinical Operations provides strategic and operational leadership for all clinical services within an adult family shelter. As a senior member of the leadership team and second-in-command to the Program Director, this position is responsible for clinical oversight, staff supervision, quality assurance, regulatory compliance, program performance, and cross-departmental collaboration. The Assistant Director of Clinical Operations ensures the delivery of high-quality, trauma-informed services while maintaining compliance with DHS requirements and agency standards. This role plays a critical part in staff development, risk management, incident oversight, and the achievement of program outcomes related to housing stability, client engagement, and service excellence.
Key Responsibilities
Clinical Leadership & Program Oversight
- Provide clinical leadership and oversight for all client-facing clinical services within the program.
- Directly supervise Clinical Supervisors, Independent Living Specialists, Housing Specialists, Peer Specialists, and other assigned staff; providing leadership, coaching, performance management, and operational oversight for all program personnel.
- Ensure services are delivered in accordance with agency policies, DHS requirements, and industry best practices.
- Monitor service delivery and client outcomes and collaborate with leadership to improve quality and effectiveness.
Staff Supervision & Development
- Provide coaching, mentoring, performance feedback, and professional development opportunities.
- Conduct supervision meetings, clinical team meetings, and case conferences.
- Lead staff trainings on conflict resolution, crisis intervention, trauma-informed care, engagement, assessments, safety, documentation, and related topics.
Quality Assurance & Compliance
- Oversee chart audits, documentation reviews, quality assurance activities, and corrective action plans.
- Prepare and analyze program statistics, reports, and outcome data.
- Support audits, monitoring visits, and accreditation activities.
Interagency & Community Partnerships
- Serve as a primary liaison with DHS and external stakeholders.
- Maintain relationships with community providers, housing resources, and referral partners.
- Collaborate with the Workforce Development Program Director and other internal departments to ensure coordinated care.
Operational Leadership
- Assist the Program Director in the day-to-day management of an adult family shelter.
- Partner closely with the Assistant Director of Operations to coordinate client services and program goals.
- Participate in a 24-hour on-call leadership rotation schedule.
- Assume responsibility for overall program operations in the absence of the Program Director and Assistant Director of Operations.
- Attend DHS, agency, and community meetings throughout New York City as required.
Staff Performance Management & Leadership
- Oversee performance evaluations, goal setting, corrective action, and development planning for supervisory staff.
- Partner with Human Resources on employee relations matters, investigations, and disciplinary actions.
- Support recruitment, interviewing, onboarding, and retention efforts.
Program Performance & Strategic Planning
- Monitor key performance indicators, including housing placements, client engagement, documentation compliance, and contract deliverables.
- Develop data-informed strategies to improve service delivery and operational effectiveness.
- Participate in strategic planning initiatives and program goal development.
Safety, Incident Management, & Risk Oversight
- Review incident reports and ensure compliance with agency and DHS requirements.
- Lead critical incident reviews and corrective action planning.
- Provide leadership and respond appropriately during emergencies, crises, and significant program events.
- Provide emergency CPR, First Aid, and/or Narcan Administration assistance when needed.
- Ensure adherence to safety protocols and emergency response procedures.
Other Duties
- Perform other related duties and special projects as assigned.
Required Qualifications
- Bachelor's degree in Social Work, Psychology, Mental Health Counseling, Human Services, or related clinical field.
- Minimum of five (5) years of progressively responsible experience in clinical, social services, homeless services, behavioral health, or human services settings, including at least three (3) years in a supervisory or management role.
- Significant experience working with individuals experiencing homelessness and complex barriers to stability.
- Strong leadership, communication, facilitation, conflict resolution, and problem-solving skills.
- Proficiency with Microsoft Office Suite and electronic case management systems.
- CPR, First Aid, and Narcan certifications, or willingness to obtain upon hire.
- Ability to participate in a 24/7 on-call rotation schedule.
- Ability to travel throughout New York City for agency and DHS meetings.
Preferred Qualifications
- Master's degree in Social Work (MSW), Mental Health Counseling, Psychology, or related clinical field.
- Clinical licensure (LMSW, LCSW, LMHC, or equivalent) preferred.
- Knowledge of Motivational Interviewing, Trauma-Informed Care, Harm Reduction, Crisis Intervention, and other evidence-based practices.
- Experience working within DHS-funded programs or shelter systems.
- Knowledge of NYC housing resources, placement processes, and supportive housing programs.
- F80, F02 and, Food Handler’s Certificates or willingness to obtain.
Working Conditions – Homeless Programs
- Work is performed in shelter and assessment center settings serving single adults and adult families.
- Programs provide a safe, supportive environment designed to promote stability, self-sufficiency, and progress toward permanent housing.
- Regular interaction with individuals experiencing mental health conditions, substance use disorders, trauma, chronic health conditions, and other barriers to housing stability.
- Staff may be required to respond to crises, behavioral incidents, medical emergencies, and other unpredictable situations using de-escalation techniques and established safety protocols.
- Work may require standing, walking, conducting rounds, and assisting clients within residential and congregate living environments.
- Work may require sitting for extended periods, frequent use of computers and other office equipment, and the ability to complete electronic documentation, communications, and other administrative tasks.
- Work may require regular travel throughout New York City, including all five boroughs and a wide range of neighborhoods. Employees must be comfortable using public transportation, conducting community-based work in the field, and traveling in various weather conditions, including rain, snow, heat, and other inclement weather.
- Employees may be exposed to unsanitary conditions, environmental hazards, and other conditions commonly associated with residential and homeless services settings.
- Programs operate 24/7/365, including weekends and holidays.
- Due to the nature of shelter operations and contractual staffing requirements, mandatory overtime may be required to ensure adequate program coverage and client safety.
Schedule
- Full Time – Monday to Friday 9:00am-5:30pm
- 24/7 on call coverage required for emergencies
Benefits
- Competitive health and dental plans, with coverage available for your spouse, domestic partner, and dependents
- Minimum of 3 weeks paid vacation, 12 paid holidays, plus additional paid sick and personal time
- 403(b) retirement plan with BRC matching contributions
- Tuition assistance and a variety of career development and training opportunities
- Flexible Spending Accounts (FSAs) for healthcare, transit, and childcare expenses
- Free resources for legal, financial, and personal support
