The posting
Job Description
Responsibilities
- Act as the main interface between the customer and the company for quality-related matters.
- Provide support to customers at assembly lines, during inspections, and in response to technical requirements.
- Lead problem-solving analyses (8D), customer complaints, and warranty returns.
- Monitor quality indicators and drive continuous improvement initiatives.
- Ensure customer protection against the shipment of non-conforming products.
- Support initiatives to reduce the cost of poor quality and mitigate risks.
- Represent the Quality Department in customer meetings and communications.
- Participate in APQP and PPAP processes, ensuring compliance with requirements and standards.
- Follow up on tests, inspections, and technical training activities with customers.
- Intervene in production processes whenever quality risks are identified.
Education, Experience and Qualifications
- Bachelor's degree in Production Engineering, Mechanical Engineering, or Quality Management.
- Intermediate English or Italian proficiency.
- Knowledge of quality tools and methodologies (MASP, MSA, PPAP, APQP).
- Knowledge of the IATF 16949 standard.
- Knowledge of customer-specific requirements.



