The posting
- Act as the primary point of contact for customers before and after service delivery.
- Coordinate customer requests and enquiries, ensuring timely responses and resolution.
- Support the preparation of RFQs, quotations, proposals, and customer documentation.
- Work with Operations, Finance, and Technical teams to support pricing and costing exercises.
- Track customer requirements and ensure commitments are communicated and delivered internally.
- Coordinate onboarding activities for new customers, including documentation, access requests, and service setup.
- Facilitate communication between customers and internal teams throughout the customer lifecycle.
- Support contract administration, service amendments, and renewal activities.
- Maintain accurate records of customer interactions, quotations, and fulfilment activities within CRM systems.
- Prepare customer reports, presentations, and meeting materials as required.
- Identify and escalate potential issues, risks, or service gaps to relevant stakeholders.
- Support continuous improvement initiatives to enhance customer experience and operational efficiency.
- Diploma or Bachelor's Degree in Business, Engineering, Operations Management, Communications, or a related discipline.
- Fresh graduates are welcome to apply.
- 1 to 3 years of experience in customer service, sales support, account coordination, fulfilment, or administrative support will be advantageous.
- Strong communication and interpersonal skills with the confidence to engage customers and internal stakeholders.
- Detail-oriented with strong organizational and multitasking abilities.
- Resourceful, proactive, and able to work independently in a fast-paced environment.



