The posting
Job Description Summary
Under general supervision, provides moderately complex customer service and administration support relating to legal inquiries and service of process requests. Assists with the processing of legal documents and summarization of legal matters.
Fulfillment Associate II (FAII)
Under direct supervision, handles and maintains flow of materials and products in manufacturing areas according to established guidelines. May operate motorized and non-motorized material handling equipment.
Job Description
Financial Corporate Compliance (FCC) is a division of Wolters Kluwer that provides a broad spectrum of solutions, services and expertise to legal, finance, risk and compliance professionals and small business owners to help manage myriad governance, risk and compliance challenges in dynamic markets and regulatory environments, globally. FCC Solutions serves more than 350,000 customers in more than 150 countries, including 70% of Fortune 500 companies, 92% of the world's top banks, 90% of the Am Law 100 and more than 300,000 small businesses. The division has a global footprint, with workforce in 28 countries. Our clients include corporate legal departments, insurers, small businesses, financial services companies, brand professionals, underwriters, governments and compliance and risk professionals.
The Fulfillment Associate II (FAII) works in a fast-paced team environment processing both digital and paper documents to meet our customer's requirements. As this is a critical role, the position will work in the office. We offer career growth; competitive pay; day one benefits; generous PTO; and a M-F schedule.
Responsibilities
o Develop strong relationships with internal/external customers, vendors and jurisdictional agencies
o Ability to perform searches, document retrieval, document preparation and execution, filings and/or recordings at all jurisdictional levels.
o Assist internal/external customers and/or vendors with order fulfillment and problem resolution and escalate as necessary.
o Ability to understand, demonstrate, and explain WKLS service offerings, procedures, processes, methodologies and delivery options as well as jurisdictional requirements to customers, team members and/or vendors.
o Full understanding of service level agreements for assigned tasks and ability to make well informed timely decisions in order to meet client expectations and requirements.
o Make recommendations on how to improve customer satisfaction, customer retention, efficiency, revenue growth, cost savings and financial results.
o Follow existing procedures and processes regarding the delivery of services, service offerings, and make recommendations to enhance and improve upon them with the objective of increased team efficiencies and overall improvements to customer and employee satisfaction.
o Assist customers, team members and/or vendors with basic training on all WKLS products, jurisdictional requirements and company databases while using a consultative approach.
o Strong attention to detail and ability to maintain quality work at all times.
o Fosters teamwork in support of reaching individual and team performance goals.
o Offers helpful hints and shares best practices across team or wider group.
o Understand the full array of WKLS products and the ability to up sell.
Qualifications:
o Bachelor's Degree OR a minimum of 1-year equivalent experience in a fast-paced multi-functional customer focused environment
o Experience with UCC, mortgage, secured transactions, lending, commercial title/abstracting, and/or commercial banking preferred
o 2+ years industry related customer service experience
o Effective written and verbal communication skills required
o Ability to multitask and demonstrate ability to problem solve
o Strong knowledge of MS office/internet, ability to learn new applications quickly and effectively
o Strong data entry skills
o Strong analytical, organizational, time management and problem-solving skills.
o Able to work in a fast-paced, high-energy environment
o Ability to lift a maximum of 50 lbs.
o Overtime may be required
Our Interview Practices
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Compensation:
$35,000.00 - $58,600.00 USD
Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.
Additional Information:
Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.
