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Open nowPosted 4 days ago

服务方案策略运营（AI智能化方向） - 抖音电商

ByteDance19,198 open roles

Where
Shanghai, Chinese Mainland
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Your applicationOpen now服务方案策略运营（AI智能化方向） - 抖音电商ByteDance · Shanghai, Chinese Mainland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ByteDance's own form.

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The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market. ByteDance postings stay open a median of 2 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: posted 4 days ago

ByteDance median: 2 days open

The posting

团队介绍：抖音电商以“总能发现好东西”为主张，致力于成为用户发现丰富好物的首选平台。众多抖音创作者通过短视频、直播、商城等丰富的形式，给用户提供更个性化、更生动、更高效的消费体验。同时，抖音电商积极引入优质合作伙伴，为商家变现提供多元的选择。

1、负责抖音电商平台用户售后体验全链路差异化服务方案、流程、解决能力设计，针对不同行业不同问题分析用户售后体验问题产出高质量的体验洞察分析及解决方案； 2、围绕不同场景下体验的核心痛点问题，协同大模型算法、产品等设计全渠道解决方案及平台介入方案，通过跨部门合作协同落地，提升用户体验； 3、理解并具备应用大模型能力经验，协同产品、算法持续建设和提升智能化服务能力，保障用户在平台客服渠道的体验； 4、理解用户体验的数据指标体系，跟踪核心数据指标的变化，对于异动指标进行拆解和问题跟踪。

1、2年及以上电商平台相关用户体验策略、服务方案流程相关经验或者有智能化/大模型运营或训练师经验均可； 2、具备较强的数据分析能力，熟练使用Office、SQL、扣子、Dify等软件； 3、懂Agent、Planner、RL及评测，能调Prompt，Skill的人选优先； 4、了解电商基本服务链路和流程，有智能或大模型运营或训练师经验优先，对人工智能有热情，有创新精神； 5、协调沟通能力好，具有跨部门沟通或复杂项目经验，主动性强，以结果为导向。

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