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Open nowPosted 24 days ago

AI用户体验评测专家 - 抖音电商

ByteDance19,198 open roles

Where
Shanghai, Chinese Mainland
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Your applicationOpen nowAI用户体验评测专家 - 抖音电商ByteDance · Shanghai, Chinese Mainland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ByteDance's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market. ByteDance postings stay open a median of 2 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: posted 24 days ago

ByteDance median: 2 days open

The posting

团队介绍：抖音电商以“总能发现好东西”为主张，致力于成为用户发现丰富好物的首选平台。众多抖音创作者通过短视频、直播、商城等丰富的形式，给用户提供更个性化、更生动、更高效的消费体验。同时，抖音电商积极引入优质合作伙伴，为商家变现提供多元的选择。

1、负责抖音电商平台AI客服评测体系建设，深入理解售前售后场景及用户诉求，制定贴近真实用户体验的评测标准、指标和评测集，推动智能客服问题解决能力和服务体验提升； 2、负责评测指标的持续运营，结合线上服务指标、用户反馈及对话案例，开展指标拆解、异动归因和体验问题分析，识别核心问题及优化空间，明确改进方向和优先级； 3、完善人工标注、复核、标准校准及反馈回流流程，推动评测工具和数据分析能力建设，提升评测准确性、一致性及效率； 4、负责评测及标注资源管理，根据业务需求制定人力配置和任务排期，统筹人员培训、标准校准及质量爬坡，建立质量验收和持续改进机制；负责标注预算规划、成本核算及执行跟踪，保障交付质量和时效，持续提升人效； 5、联动业务、产品、算法及研发团队，将评测发现转化为可落地的优化需求，协调资源推进策略、模型和产品能力迭代，跟踪验证改进效果，持续完善评测标准与方法。

1、理解电商业务及售前售后服务链路，熟悉典型用户诉求、服务流程和业务核心指标，有电商产品、用户体验、服务策略或智能客服相关经验，能结合业务场景判断服务质量及问题解决效果； 2、具备大模型评测实战经验，熟悉LLM-as-a-Judge、Pairwise Evaluation等评测方法，能够设计评测标准、构建评测集、优化评测PE，并验证评测结果的准确性及人机一致性；具备较强的数据敏感度，能够开展指标拆解和问题归因，识别评测偏差及模型能力短板，结合线上业务指标验证优化效果； 3、有人在回路机制的实际建设或运营经验，熟悉人工评判、标注质量管理、标准校准及反馈回流，能够设计人工介入的场景和流程，并将人工反馈用于评测、模型或策略改进； 4、具备评测或标注团队的资源管理经验，实际负责过人力安排、培训及质量爬坡、预算管理，能够在多项目并行和资源约束下合理配置人力，平衡质量、效率与成本； 5、具备独立负责复杂项目和跨团队协调能力，有主导相关项目落地的经历；能够围绕业务目标拉齐问题判断和优先级、明确分工、协调资源，并推动取得可验证的结果。

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