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Open nowPosted 13 days ago

AI质量运营（自助中心） - 抖音电商

ByteDance19,198 open roles

Where
Beijing, Chinese Mainland
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Your applicationOpen nowAI质量运营（自助中心） - 抖音电商ByteDance · Beijing, Chinese Mainland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ByteDance's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market. ByteDance postings stay open a median of 2 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: posted 13 days ago

ByteDance median: 2 days open

The posting

团队介绍：抖音电商以“总能发现好东西”为主张，致力于成为用户发现丰富好物的首选平台。众多抖音创作者通过短视频、直播、商城等丰富的形式，给用户提供更个性化、更生动、更高效的消费体验。同时，抖音电商积极引入优质合作伙伴，为商家变现提供多元的选择。

1、负责自助中心商家服务场景的AI质量运营体系建设，覆盖经营诊断、任务推进、服务沟通、经营动作推荐和沟通表达等链路，推动AI能力在真实业务中的落地与持续迭代； 2、建立AI与人工服务的质量标准和评估机制，围绕服务准确性、专业性、沟通体验及经营价值等维度，设计评估质量标准、标签体系和效果指标，规模化识别AI与一线服务中的质量问题； 3、深入一线销售及服务小二的工作场景，从优秀服务案例中利用Claw能力抽提判断逻辑、沟通方法和业务经验，沉淀为可复用的策略库、案例库、Skill和Agent能力，推动人的经验转化为可训练、可复制的AI能力； 4、基于质量评估与业务数据，定位AI在理解、判断、生成和执行环节的关键问题，协同产品、研发、算法和业务团队完成归因分析、方案设计、效果验证及迭代上线，持续提升AI服务质量与人机协同效率； 5、对AI工作台产品的覆盖率、沟通质量、问题解决效率、商家行动转化等指标负责，探索质量运营从人工经验驱动向自动评估、智能诊断和规模化运营演进。

1、有质量运营、产品运营、策略运营、服务运营，或To B端AI产品相关经验优先，能够深入理解业务问题，并推动方案在真实业务链路中落地； 2、有呼叫中心、客户服务、营销服务等To C或To B沟通类项目经验，了解对话内容的质量评估方法，对人与人、人与AI之间的沟通机制和服务体验有持续兴趣者优先； 3、对AI产品及应用有热情，具备一定的AI原生思维，愿意深入理解AI的基本原理与实现方式，动手能力强；有Claw类工具实践、Agent运营或AI项目建设经验者优先； 4、具备良好的业务抽象和结构化表达能力，能够将一线人员的隐性经验转化为清晰的流程、规则、策略经验、标签体系或产品需求；具备数据分析能力，能够结合业务数据和服务内容识别关键问题、分析原因、设计指标，并验证产品能力及运营策略的实际贡献； 5、具备良好的项目管理和跨团队协作能力，能够与业务、运营、产品、研发及算法团队紧密配合，推动复杂项目快速迭代和落地。

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