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Open nowPosted 79 days ago

AI产品经理 - 体验与服务

ByteDance19,260 open roles

Where
Beijing, Chinese Mainland
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Your applicationOpen nowAI产品经理 - 体验与服务ByteDance · Beijing, Chinese Mainland
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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ByteDance's own form.

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The clock on this job

Early applications get read.

11.3% of postings close within 7 days. Measured by our own scanner across the market. ByteDance postings stay open a median of 27 days.

Share of postings closed within
  1. 2.0%1 day
  2. 4.3%3 days
  3. 11.3%7 days
  4. 17.5%14 days
  5. 34.2%30 days
  6. 43.5%60 days
This job: posted 79 days ago

ByteDance median: 27 days open

The posting

团队介绍:体验与服务部门是为用户的体验和服务负责。关心用户的诉求,通过智能化和人工能力,帮助用户解决问题;基于问题洞察,协同产品提升用户体验,促进业务长期发展。

1、负责抖音客服相关产品的建设与迭代,提供智能服务、人工服务、智能辅助人工、工单自动化等相关的产品解决方案,并对所负责模块的最终指标负责; 2、基于数据、内外部调研和产品思考,站在业务视角深度洞察痛点和需求,诊断问题并给出系统性的解决方案,并落地成产品能力; 3、跨团队沟通协作,推进项目在业务侧实施落地;监控业务数据指标,提出优化建议,牵引运营团队优化服务策略,以产品视角驱动改进业务流程。

1、2027届获得本科及以上学历; 2、能够独立梳理业务流程,具备较强的逻辑思维能力和业务抽象能力,能站在业务视角感知并解决问题,善于将复杂问题拆解并推动执行; 3、具备较强的责任心、自驱力及跨团队、跨职能沟通协调能力,优秀的用户同理心,有良好的学习能力; 4、关注细节,对新技术与事物有强烈的好奇心。

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