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Open nowPosted 148 days ago

抖音商城APP用户服务体验产品-抖音电商

ByteDance19,198 open roles

Where
Beijing, Chinese Mainland
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Your applicationOpen now抖音商城APP用户服务体验产品-抖音电商ByteDance · Beijing, Chinese Mainland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ByteDance's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market. ByteDance postings stay open a median of 2 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: posted 148 days ago

ByteDance median: 2 days open

The posting

1、体验洞察：聚焦抖音电商独立端业务，聚焦交易后链路，覆盖订单查单、物流履约、退款售后全场景，联动站内客服、业务治理团队，多维度收集体验反馈、挖掘痛点与体验短板，搭建适配独立端的体验反馈体系； 2、体验问题诊断：结合平台业务数据、调研及定性定量分析，精准定位履约、售后、查单链路的体验问题与成本痛点，围绕CPO压降、NPS提升目标，输出可落地的产品迭代方案与专项优化策略； 3、体验运营与优化：搭建独立端服务体验指标监测与跟踪体系，持续优化订单履约、查单、退款售后的产品流程、功能触点、服务机制，迭代体验标准与产品SOP，持续降低咨询量和投诉率，提升口碑； 4、产品迭代落地：联动研发、履约、客服、运营等跨部门团队，推动体验优化需求落地、完成项目复盘与二次迭代，持续打磨全链路服务体验，提升复购与平台信任度。

1、本科及以上学历，3年以上电商产品经理工作经验，有履约、订单、退款售后、用户服务体验产品经验者优先； 2、较强用户同理心：深度洞察电商交易后用户真实诉求，精准捕捉查单、履约、售后场景痛点，可输出贴合用户真实需求的产品解决方案； 3、逻辑清晰严谨：擅长梳理用户全链路业务流程、归纳体验问题，可独立输出清晰的产品方案、PRD及数据分析复盘报告，迭代思路清晰； 4、沟通推进力强：具备优秀的跨部门资源协调、项目推进能力，能够主动推动需求落地、解决业务问题，而非单纯提报问题，结果导向强。

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