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Open nowPosted 64 days ago

在线服务解决方案 - IT

ByteDance19,268 open roles

Where
Beijing, Chinese Mainland
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Your applicationOpen now在线服务解决方案 - ITByteDance · Beijing, Chinese Mainland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ByteDance's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.9% of postings close within 7 days. Measured by our own scanner across the market. ByteDance postings stay open a median of 9 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.9%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: posted 64 days ago

ByteDance median: 9 days open

The posting

团队介绍：IT部门面向字节跳动员工提供全球IT技术支持。我们既负责企业内部IT基础架构的设计和优化，也肩负着保护企业信息安全，降低企业运营风险的使命；同时，IT团队还会直接面向字节跳动各业务线，承接企业级的网络、系统、终端、资产、服务台、多媒体、办公管理等多业务场景的研发需求，打造符合业界标准的商业化企业解决方案和产品，运用大数据和AI技术，提供更加自动化和智能化的企业技术服务。

1、负责代运营的技术类值班号相关业务，提高服务效率和服务质量，提升To C及To B双向满意度； 2、提供线上服务解决方案，拓展AI+的线上服务交付能力，持续扩大IT服务及AI产品工具的影响力； 3、参与项目需求调研和分析，实现项目的实施和交付，为业务发展提供支持； 4、参与OSC在线服务体系的规划和设计，并推进在线服务团队的跨业务及跨区协作； 5、建立对内对外的沟通渠道，沉淀在线服务差异化解决方案，提升整个团队的工作能力。

1、本科及以上学历，计算机、信息技术及相关领域专业背景优先，英语可以作为工作语言； 2、熟悉ITIL理念，有内部员工IT运维团队管理经验者优先； 3、探索大模型在企业场景中的应用，参与过AI应用能力构建，有AI应用经验优先； 4、关注AI技术前沿，对行业有深刻认知，逻辑思维严谨，对用户体验敏感； 5、良好的逻辑思维和学习能力，数据敏感性强；有一定的产品思维，能将业务痛点转化为产品功能需求； 6、主动性强，具备良好的沟通和协作能力，及多项目并行管理能力，能够推动跨部门合作，积极推动项目交付。

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