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Open nowPosted 191 days ago

海外续约增长运营（中小客户方向）-飞书

ByteDance19,260 open roles

Where
Shanghai, Chinese Mainland
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Your applicationOpen now海外续约增长运营（中小客户方向）-飞书ByteDance · Shanghai, Chinese Mainland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ByteDance's own form.

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The clock on this job

Early applications get read.

11.3% of postings close within 7 days. Measured by our own scanner across the market. ByteDance postings stay open a median of 27 days.

Share of postings closed within
  1. 2.0%1 day
  2. 4.2%3 days
  3. 11.3%7 days
  4. 17.5%14 days
  5. 34.2%30 days
  6. 43.5%60 days
This job: posted 191 days ago

ByteDance median: 27 days open

The posting

1、高并发续约闭环：管理SMB客户续约Pipeline（到期前触达、报价/合同、异议处理、签署与回款跟进），确保在规定周期内完成续约闭环； 2、客户分层与节奏运营：基于到期时间、使用活跃、关键人覆盖、工单/满意度、付费历史等建立健康度分层（如Green/Yellow/Red），制定标准跟进策略与触达节奏； 3、续约风险识别与挽回：对高风险客户建立预警机制（低活跃、负反馈、关键人流失、预算变化等），输出挽回方案并推动跨团队资源解决关键阻塞点； 4、客户价值经营与增长挖掘：规模化推动客户学习与价值落地（功能宣导、最佳实践、模板化Enablement、线上培训/Office hour），提升关键功能渗透，减少“买了不用”的流失；同时识别扩容触发点（用户增长、组织扩张、新场景上线），在既定政策下完成增购推进（独立或与销售配合）； 5、CRM维护与跨团队协作：在CRM（如SFDC）中维护高质量数据（续约金额、概率、风险原因、下一步动作），输出准确的续约预测与经营报表；与支持/产品/交付/销售等团队协同，优化存量客户的服务与续约流程，并沉淀可复用SOP与话术。

1、2年及以上SaaS/企业软件相关经验（续约、客户成功、客户管理（Account Management）、售后增长、内部/在线销售转岗均可）； 2、强执行与时间管理能力，能保证SLA； 3、良好的沟通与异议处理能力（价格、预算、价值质疑、产品替换等）； 4、数据敏感，能用CRM/报表驱动决策与预测； 5、英语口语能作为工作语言。

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