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Open nowPosted 157 days ago

自营业务服务运营专家-抖音电商

ByteDance19,198 open roles

Where
Shanghai, Chinese Mainland
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Your applicationOpen now自营业务服务运营专家-抖音电商ByteDance · Shanghai, Chinese Mainland
  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ByteDance's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market. ByteDance postings stay open a median of 2 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: posted 157 days ago

ByteDance median: 2 days open

The posting

1、负责服务流程和链路设计,根据日常服务数据和VOC反馈,持续优化服务入口和路由策略、智能策略、业务流转策略和服务资源分组策略,简化用户问题解决链路和缩短问题处置时效; 2、负责服务方案设计,持续发现缺失、不合理的服务方案,并进行结构化迭代; 3、负责服务交付管理,诊断所带业务线的职场交付情况,通过商务谈判和日常督导,不断优化职场执行和交付能力,拿到业务结果; 4、负责所在业务的服务策略设计,持续挖掘服务策略、服务流程、服务方案、服务工具产品中的不足之处并提出改进意见,与各业务部门沟通合作并通过机制和流程的搭建推动流程、方案、产品等的不断优化。

1、具备2年以上电商服务运营经验优先; 2、有主人翁意识,有项目管理、推动、落地和跨团队沟通协调能力; 3、有较强的数据分析能力、目标拆解和策略制定能力; 4、能够保持高效的执行力; 5、有产品运营/策略岗位工作经验,或有独立建立/训练Agent经验优先,有志于在智能运营模块发展者优先考虑。

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