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Open nowPosted 198 days ago

用户体验运营专家（用研方向）-火山引擎

ByteDance19,198 open roles

Where
Beijing, Chinese Mainland
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Your applicationOpen now用户体验运营专家（用研方向）-火山引擎ByteDance · Beijing, Chinese Mainland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ByteDance's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market. ByteDance postings stay open a median of 2 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: posted 198 days ago

ByteDance median: 2 days open

The posting

1、通过对用户体验流程及服务运营全场景深度分析，建立客观可量化的用户体验衡量指标体系，推进业务及迭代或创新，提升内部和外部用户体验； 2、独立完成内外部用户体验研究全流程，包括需求分析、用户研究方法设计、数据分析和高质量的报告输出，洞察用户产品使用体验问题、痛点、真实需求，能够对用户体验进行客观可量化的评估并提供优化建议； 3、研究内容包括但不限于：用户群体、多渠道满意度及驱动因素、基于用户体验旅程的难度研究等； 4、设计行业标杆研究架构体系，对行业标杆进行用户体验分析，从多视角多维度识别行业标杆的优势和变化，找到自身服务体验洼地并推进改善落地。

1、本科学历以上，心理学、计算机、统计学等相关专业； 2、5年以上用户研究/市场研究的工作经验，具备完备的用户研究方法论体系，可以独立产出用户研究报告； 3、精通常用数据分析工具，熟悉聚类分析、因子分析、回归分析等多元统计分析技术； 4、熟练应用各种调研方法（深度访谈、焦点小组、问卷调查、眼动、后台数据分析等）并能根据业务需求规划合适的体验研究项目； 5、具备较强的需求洞察及协同能力，能将体验研究洞察转化为业务落地点，能独立开展跨团队项目、拿结果及复杂项目管理。

具备以下条件者优先 1、独立负责过复杂的体验度量-优化-落地拿结果的闭环项目经验优先； 2、具备NPS、满意度、工单、业务指标等多维度体验运营体系建设经验优先。

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