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Open nowPosted 137 days ago

服务策略运营（高价值）-体验与服务

ByteDance19,268 open roles

Where
Beijing, Chinese Mainland
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Your applicationOpen now服务策略运营（高价值）-体验与服务ByteDance · Beijing, Chinese Mainland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ByteDance's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.9% of postings close within 7 days. Measured by our own scanner across the market. ByteDance postings stay open a median of 9 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.9%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: posted 137 days ago

ByteDance median: 9 days open

The posting

1、负责用户服务的分层体系建设，制定优化差异化的服务策略和运营方案； 2、搭建服务流程，优化服务触点和体验路径，确保服务质量的稳定性和一致性，并与产品、运营等部门合作，推动服务工具和权益的优化升级，提升服务效率和用户体验； 3、通过数据分析和用户反馈，及时发现服务流程中的潜在风险，制定预防和应对措施，保障服务质量和用户权益； 4、探索创新的服务模式和方法，提升服务竞争力。

1、本科及以上学历，3年以上服务运营工作经验，业务敏感度高，逻辑性强，具有敏锐的洞察力和数据分析能力、产品化思维能力、自驱力强； 2、精通用户分层理论和方法，具备服务流程设计与优化经验，能够将业务需求转化为可执行的服务策略和流程； 3、拥有与多部门协作经验，擅长使用数据和案例沟通，具备良好的跨部门协调和推动能力。

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