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Open nowPosted 2088 days ago

客户服务运营专家-火山引擎

ByteDance19,268 open roles

Where
Beijing, Chinese Mainland
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Your applicationOpen now客户服务运营专家-火山引擎ByteDance · Beijing, Chinese Mainland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ByteDance's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.9% of postings close within 7 days. Measured by our own scanner across the market. ByteDance postings stay open a median of 9 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.9%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: posted 2088 days ago

ByteDance median: 9 days open

The posting

1、负责建设售后服务运营体系，包括但不限于流程、工具、操作规范等，在满足业务发展需求的前提下，提升工程师的执行效率和标准性； 2、从客户体验视角出发，开展服务设计，包括支持工具、服务标准、服务动线等，优化客户在火山引擎售后服务体验； 3、建立持续改进的服务运营工作机制，负责服务数据指标的定义、采集、统计、分析工作，通过数据结果推动整个体系的持续改进； 4、负责制定新产品、新活动等接入售后团队的流程与规范，确保工程师得到及时准确的信息同步； 5、负责服务/权益供应平台能力建设规划，持续提升运营管理效率。

1、本科及以上学历，熟悉ToB服务运营管理工作经验； 2、具备结构化思维能力，快速判断问题、准确分析问题的能力，能在复杂的现象中找到本质原因，逻辑性强； 3、对数据和业务敏感，善于统计分析，善于发现优秀服务案例，有PDCA持续改进的运营理念； 4、熟悉客服运营指标体系，具有较强的分析与指标设计能力，并借助指标体系驱动过程管控，保证服务策略落地； 5、良好的沟通协调能力，能推动跨团队协同事宜落地，具备一定项目管理能力； 6、了解云计算行业常见产品与应用类型，了解客户应用场景。

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