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Open nowPosted 410 days ago

技术支持专家 - 飞书

ByteDance19,268 open roles

Where
Shanghai, Chinese Mainland
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Your applicationOpen now技术支持专家 - 飞书ByteDance · Shanghai, Chinese Mainland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ByteDance's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

15.1% of postings close within 7 days. Measured by our own scanner across the market. ByteDance postings stay open a median of 9 days.

Share of postings closed within
  1. 2.4%1 day
  2. 6.5%3 days
  3. 15.1%7 days
This job: posted 410 days ago

ByteDance median: 9 days open

The posting

团队介绍：飞书是字节跳动旗下 AI 工作平台，面向人与agent协作，提供一站式协同办公、组织管理、业务提效工具和深入企业场景的 AI 能力，让 AI 真能用真落地。 从互联网、高科技、消费零售到制造、金融、医疗健康，各行各业先进企业都在飞书落地AI，与飞书共创行业最佳实践。先进团队，AI用飞书。

1、负责为使用飞书产品的客户提供及时有效的技术支持服务，快速响应客户问题，推进客户问题的解决； 2、配合商业化团队，为外部客户提供专业的技术解决方案； 3、跟踪客户使用反馈，分析数据提炼高频问题并推进优化； 4、参与团队内AI提效专项的开发工作，有效降低用户反馈提高团队工作效率。

1、计算机相关专业，本科及以上学历，熟悉操作系统、网络、数据库等基本技术知识； 2、具备较强的信息和日志检索、问题分析、需求挖掘、数据分析及应用和创新能力； 3、具备较强的沟通协调能力，出色的学习能力，拥有强烈的责任心和团队合作精神，英语优秀者优先； 4、具备Web/前端/小程序开发能力或者服务端开发能力，具备技术支持相关工作经验，熟悉企业级SaaS平台； 5、熟练使用至少一种AI编程工具，包含但不限于Claude、Codex、TRAE等，能够将AI能力应用于项目开发、问题分析与效率优化等场景。

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