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Open nowPosted 407 days ago

生产力管理专家（WFM）-抖音电商

ByteDance19,268 open roles

Where
Shanghai, Chinese Mainland
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Your applicationOpen now生产力管理专家（WFM）-抖音电商ByteDance · Shanghai, Chinese Mainland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ByteDance's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market. ByteDance postings stay open a median of 9 days.

Share of postings closed within
  1. 2.0%1 day
  2. 4.3%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: posted 407 days ago

ByteDance median: 9 days open

The posting

1、依据战略发展需求，统筹服务资源人力规划，负责保障客户接通感知顺畅； 2、负责话务预测、人力需求预测、排班拟合、现场调度等模块的统筹规划，与交付、服务商管理等团队建立强有力的关系，推动供给资源有效保障和高效投入； 3、结合业务阶段，统筹保障618、双11等重大活动日的客户接通稳定； 4、持续完善资源管控机制，推进指标监控体系的搭建和升级，推进生产力体系全面产品化； 5、开展员工调研，收集员工反馈，持续优化排班管理和现场管控，均衡生产与员工舒适性需求。

1、具备客服中心现场运营/生产力管理经验者优先； 2、熟悉呼叫中心的现场管理体系，具有较强的洞察力，能处理各种应急事件； 3、具有较强的数据分析能力、良好的跨团队组织协调能力和沟通能力； 4、有产品运营/项目运营经验优先； 5、工作细致耐心，有较强的责任心和执行力，具有较强的学习能力。

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    The review screen in CV Rocket: how each CV was read, round by round.

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  5. Reply with AI

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