Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 4 days ago

Customer Success Architect

Bytes Software Services14 open roles

Where
United Kingdom
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Success ArchitectBytes Software Services · United Kingdom

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Bytes Software Services's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.8% of postings close within 7 days. Measured by our own scanner across the market. Bytes Software Services postings stay open a median of 20 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.5%3 days
  3. 12.8%7 days
  4. 20.6%14 days
  5. 35.6%30 days
  6. 58.4%60 days
This job: posted 4 days ago

Bytes Software Services median: 20 days open

The posting

POSITION DETAILS:

Position Title:

Customer Success Architect

Reports to (POSITION):

Head of Managed Services

Team:

Customer Success Unit

Department:

Services

PURPOSE OF JOB:

The Customer Solutions Architect (CSA) is the senior technical and strategic owner of the customer’s service and technology direction, responsible for defining, maintaining, and governing the customer’s unified technical roadmap across all contracted and adjacent services. Operating as the authoritative technical voice of the customer, the CSA ensures clarity of direction, reduction of technical risk, and alignment of service delivery and commercial activity to a single, coherent strategic plan.

The role provides expert technical leadership, strategic architectural guidance, and senior‑level engagement to help customers realise their long‑term outcomes, prevent fragmentation, and drive value across their cloud, infrastructure, and service investments.

CSAs work closely with Customer Success Managers, Support, Account Management, Pre‑Sales, and Specialist practices to ensure that all engagements, initiatives, and opportunities follow one roadmap and one direction. They act as escalation prevention partners, risk identifiers, and senior advisors to the customer, ensuring that technical decisions, design choices, and prioritised programmes are aligned with target‑state architecture and business objectives.

Leveraging deep expertise across cloud, infrastructure, security, and platform, the CSA provides strategic insight into upcoming technology changes, architectural implications, operational risks, and optimisation opportunities. They contextualise these insights for customers and guide decision‑making at both technical and executive levels. In this role, the CSA is accountable for:

Creating and governing the customer’s technical roadmap Establishing a single technical narrative across all service lines Ensuring alignment of delivery, architecture, and strategic objectives Shaping renewal and pre‑renewal technical direction Reducing risk, technical debt, and inconsistent guidance Leading senior/executive technical conversations and decisions

This position is ideal for individuals who combine architect‑level expertise with strategic consulting skills, have strong customer presence, and excel in driving clarity, reducing complexity, and enabling confident decision‑making across complex service landscapes.

KEY RESPONSIBILITIES:

Technical Roadmap Ownership

Own the customer’s single, authoritative technical roadmap, defining current state, target state, sequencing, and long-term direction.

Act as the technical voice of the customer, translating business outcomes into architectural and service priorities.

Strategic Architectural Leadership

Provide strategic architectural guidance across cloud, infrastructure, security, and platform maturity, ensuring decisions align to roadmap intent.

Govern and gatekeep technical initiatives to prevent fragmentation, ensuring all engagements follow the “one customer, one roadmap” principle.

Identify, interpret, and articulate technical risks, constraints, and dependencies, converting them into clear business impact narratives.

Executive Level Engagement & Influence

Lead executive-level technical conversations, influencing C-suite and senior stakeholders with clarity, confidence, and expert insight.

Build strong relationships across senior technical and business stakeholders, becoming the trusted advisor and long-term strategic partner.

Technology Insight & Advisory

Maintain deep awareness of relevant technology trends and changes, contextualising their impact for each customer’s environment and strategy.

Engage in roadmap-aligned solution shaping, ensuring initiatives are sequenced, value justified, and linked to customer priorities.

Cross-Functional Alignment & Collaboration

Collaborate with Customer Success Managers and Technical Service Success Managers to ensure consistent customer experience, aligned communications, and coherent service delivery.

Ensure clear cross-functional alignment with Sales, Pre-Sales, Support, Delivery, and specialist practices to deliver a unified approach to customer strategy.

Governance, Assurance & Strategic Oversight

Provide senior oversight and context into service governance, feeding objective, evidence-based insights into CSM reviews and operational forums.

Provide architectural assurance during projects and change, ensuring designs and decisions map back to the approved technical direction.

Guide and challenge both internal and customer teams when decisions deviate from agreed strategy, ensuring alignment to long-term outcomes.

Renewal Support & Value Realisation

Support renewal and pre-renewal activities by shaping the technical value narrative, summarising delivered outcomes, and validating readiness.

Drive reduction of technical debt, risk exposure, and operational inefficiencies through roadmap-driven planning and prioritisation.

Continuous Improvement & Future State Planning

Surface architectural and service-related opportunities, ensuring they are validated and routed correctly for progression.

Continuously evolve customer strategies, ensuring their environments remain modern, secure, scalable, and aligned to best practice architectures.

CORE COMPETENCIES & SKILLS

Demonstrates authoritative architectural expertise across cloud, infrastructure, security, and platform maturity.

Communicates complex technical concepts clearly and confidently to senior technical and non-technical stakeholders.

Shapes and governs a unified customer technical roadmap with rigour, clarity, and strategic foresight.

Translates business outcomes into technical direction and long-term architectural priorities.

Identifies, interprets, and articulates technical risks, constraints, dependencies, and their business impact.

Influences C-suite and senior decision-makers with strong presence, strategic thinking, and outcome-focused reasoning.

Maintains up-to-date knowledge of relevant emerging technologies, trends, and platform changes, and contextualises their impact for customers.

Builds trusted, long-term advisory relationships with senior customer stakeholders.

Provides architectural assurance and challenge to ensure all initiatives align with roadmap direction and best practice principles.

Collaborates seamlessly across CSA, CSM, Support, Delivery, Sales, and specialist practices to ensure a unified customer experience.

Applies data-driven and evidence-based thinking to shape decisions, guide governance, and prioritise customer outcomes.

Demonstrates a disciplined approach to technical governance, gatekeeping, and prioritisation frameworks.

Ensures clarity and consistency across all communications, artefacts, and customer-facing narratives.

Works effectively in complex environments, balancing strategic vision with practical technical detail.

Shows resilience, adaptability, and professional maturity when navigating ambiguity, conflict, or competing priorities.

WIDER TEAM NETWORK (WHICH TEAMS WILL THE POSITION WORK WITH DIRECTLY AND WHO WILL THEY RELATE TO EXTERNALLY)

Internal

Account Management Teams Presales Services (Support, Managed & Professional) Technical Specialists CSU

External

Customers, Vendors & Partners

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Years of Experience

5+ Years of Experience for an IT Value-Added Reseller/MSP

Essential

MEASURES & GOALS (HOW WILL THE SUCCESS OF THE PERSON IN THIS POSITION BE MEASURED – WHAT ARE THE EXPECTED OUTPUTS)

OBJECTIVE

MEASURE

FREQUENCY

Clear ownership and governance of the customer’s unified technical roadmap

Roadmaps produced, maintained, and updated on schedule Roadmap milestones accurately reflected and aligned across teams

Quarterly

Reduction of technical risk, architectural debt, and misaligned initiatives

Documented reduction in identified risks Fewer escalations linked to architectural gaps Decrease in unapproved or off roadmap activities

Quarterly

Consistent, strategic engagement with senior technical and business stakeholders

Completed senior/executive engagement sessions Positive feedback from stakeholders Evidence of influence on customer technical direction

Monthly / Quarterly

Improved service coherence and elimination of fragmented customer experience

Reduction in conflicting guidance Increased alignment across CSA, CSM, and Delivery Fewer duplicated internal/external conversations

Quarterly

Effective identification, interpretation, and routing of technical opportunities

Number and quality of validated opportunities passed through CSU intake% accepted and progressed Timeliness of identification

Monthly

Architectural assurance and alignment during projects and change

% of initiatives confirmed as roadmap aligned Reduction in design related rework Adherence to architectural guardrails

Quarterly

Strengthened renewal and pre renewal technical readiness

Completion of technical value narratives Roadmap validated renewal position Demonstrated clarity of “what’s next” for the customer

Quarterly / Annual

Improved platform maturity and customer technical posture

Measurable progression in customer maturity areas (security, resilience, platform optimisation) Closure of long-standing technical gaps

Quarterly

Contribution to value realisation and long-term outcomes for the customer

Documented outcomes delivered vs. plan Customer recognition of architectural impact Link between roadmap execution and customer goals

Quarterly

Internal alignment and contribution to CSU governance model

Adherence to CSU frameworks Meaningful architectural insights fed into governance and service reviews Cross team alignment achieved

Monthly / Quarterly

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Bytes Software Services's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Bytes Software Services's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Bytes Software Services's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.