The posting
FRAGRANCE & BEAUTY ADVISOR, Flagship
At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.
About the role:
As a Fragrance & Beauty Advisor, you are the ultimate CHANEL brand ambassador. You lead by example and treat all clients with the utmost respect, ensuring they feel welcome, confident and at ease. You have an understanding that your role goes beyond completing a transaction. You have emotional intelligence — the ability to develop strong, long-lasting relationships, and the intuition to provide consistent and extraordinary experiences for both internal and external clients.
What impact you can create at CHANEL:
PEOPLE & BUSINESS DEVELOPMENT
- Contributes to building the business by achieving sales targets, using all levers such as product services, data capture…to loyalize, recruit and grow client return rate.
- Attends seasonal seminars hosted by Education Executives and utilizes the Inside Beauty learning.
- Application on a daily basis to implement all learnings into your day-to-day.
- Is curious to learn more to nourish a beauty culture, being proactive in learning.
- Has solid knowledge of the Brand, its heritage and know-how, and shares it with clients and the team.
- Knows and understands business challenges and maintains discretion about all areas of the business.
- Develop a strong understanding of the retailer’s client system to best utilize for customer outreach and retention.
- Collaborates with team members to ensure a harmonious at-counter experience.
CLIENT EXPERIENCE
- Successfully provides superior service to every client, every day through the CHANEL service ritual.
- Deepens client relationships and loyalty through personal connection and building trust.
- Grows and enhances business by achieving clienteling targets.
- Demonstrates and executes exclusive services.
- Upholds an omni-channel mindset to directly benefit the client, produces a seamless experience from in store to online and vice versa.
- Addresses and successfully resolves client situations according to company philosophy and standards.
- Partners with the appropriate teams and individuals as needed.
You are energized by:
- Modeling brand image expectations in terms of image code and service behaviors as a brand ambassador to all audiences.
- Ensuring that the work area is clean, tidy, hygienic, and professional at all times, knowing and respecting Visual Merchandising guidelines.
- Having a positive attitude, communicating with the team and the manager on a regular basis and has a sense of ethics and integrity.
- Treating others with respect, acknowledges cultural differences, and learning from those differences.
- Creating a welcoming, service-oriented environment that is customer centric
- Being an enthusiastic team player
What you will bring to the team:
- Ability to thrive in a team environment and work collaboratively
- Understanding of, and passion for client experience
- Excellent communication skills
- Foreign language skills are preferred but not required
- Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives
- Curiosity and desire to learn and grow professionally within the world of CHANEL
- Articulate and knowledgeable about both cosmetics and fragrance.
- Flexible: adaptable to scheduling changes, new ideas and direction.
Position Requirements:
- Service oriented, expressing genuine concern for customers’ needs.
- An excellent listener.
- Articulate and knowledgeable about both cosmetics and fragrance.
- Flexible: adaptable to scheduling changes, new ideas and direction.
- Confident and professional, striving for excellence.
- Ability to develop customer relationships and employ effective follow-up techniques to enhance customer loyalty and retention.
- Positive attitude and proactive approach to enhancing the work environment.
- Desire for continuous improvement, including actively seeking feedback for personal growth and development.
- Ability to lift-up to 10-20 pounds and stand for extended periods of time throughout the day.
- Assisting in all retailer sales functions as it pertains to the cosmetics floor
- Modeling brand image expectations in alignment with Chanel grooming guidelines
- Demonstrate good judgement in all decision making.
Compensation:
- The anticipated base range for this position is $25 through 30.90 hourly. Base hourly is one component of the total compensation for this position. Other forms of variable pay may be offered for this position. Other components may include bonus potential, benefits, and/or perks.
Benefits and Perks:
- Wellbeing resources include dedicated paid time off for wellbeing (2-week August Office Closure and Wellbeing Days in Retail) and a Wellbeing fund
- Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
- Generous paid time off policies to include vacation, holiday, sick and volunteer days
- 401K and other incentives
- Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care) and Health Savings Account.
- Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking
Retail/Field/Boutique positions:
- Workplace Essential:Front of House: Full-time in-store and in-person presence required to support client sales and client service deliver elevated client service to drive business results.
*Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances where deemed appropriate.
Additional Information:
CHANEL is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:
Diversity and Inclusion:
- At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy, and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organization and the connections we have with each other and our clients.
- We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.
CHANEL Community:
- CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities.
- Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations.
Sustainability:
- CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.
- Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.
Arts and Culture:
- We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent. US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.
Fondation CHANEL:
- Since 2011, Fondation CHANEL’s mission is for women and girls to be free to shape their own destiny. Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.
- For more information, please navigate to the Fondation CHANEL website here.
Career and Leadership Development:
- We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine CHANEL People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.
