The posting
FRAGRANCE & BEAUTY ASSISTANT BUSINESS MANAGER, FLAGSHIP
At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.
About the role: Dynamic, agile & inspirational Leader, able to coach, develop and lead a team to deliver exceptional client service in a complex retail environment. Accountable for creating and executing business objectives while building collaborative partnerships internally and with retail partners. Should possess a teaching as well as a learning mindset for continuous growth. Supports, executes, and contributes to the vision established by the F&B Business Manager. Strong focus on operational excellence & brand image compliance.
What impact you can create at CHANEL:
- Key partner to F&B Business Manager, help to develop and lead team in conjunction with F&B Business Manager with a direct focus on the continuous growth and development of the Stock Associate who directly reports into this role. Create and drive development plans and oversee annual review process, have ongoing performance conversation in partnership with F&B Business Manage
- Co-lead regular team communication sessions in partnership to the F&B Business Manager to ensure seamless communication of promotional activity, upcoming events, performance to goal, corporate initiatives, etc
- Foster a positive working environment that encourages diversity, mutual respect and team collaboration and is free of discrimination and harassment
- Leverages fluency in product, service, and artistry skills to coach and support the team, elevating their skills and expertise to deliver an exceptional client experience
Business Development & Operations
- Manage time, establish priorities and delegate effectively in support of F&B Business Manager. Time spent should be 60% on the Sales Floor coaching and diving the client experience and 40% on operations
- Responsible for all operations of the sales floor including stock/re-stocking needs, areas of pride, etc
- Establish an organized and controlled stock storage system for Stock Associate to maintain on an ongoing basis
- Operations lead for all retailer systems, communicating inventory and supply needs to F&B Business Manager, receiving, and checking in inventory, shipping and receiving and damages, etc.
- Point person on all Standard Operating Procedures set by retailer and the Company; uphold team to all standards and educate as needed
- Lead and partner with F&B BM, Regional & corporate store environment team on all visual change overs at counter
- Establish relationships with key corporate partners for ongoing operational and visual support and day to day needs
- Assist F&B Business Manager in all event planning, coordination, orchestration, and execution
- Work with F&B Business Manager to understand retailer/client events and act as liaison between the brand and retailer when needed
- Execute all operational responsibilities to ensure effectiveness and efficiencies across the board.
- Active involvement in payroll processes, deadlines, and compliance
Client Experience
- Assist with creating a culture of service; provide a unique and memorable in store and after sales experience to every client, every day and at every point of sale
- Foster a culture of building relationships and personalizing client experiences
- Lead and train team on clienteling tools provided by the retailer to build new client retention and loyalty; use metric reporting as a resource to further develop the team
- Co-ownership of all brand image, hygiene standards and visual merchandising requirements
- Attend seasonal seminars hosted by Education Executives and corporate meetings.
You are energized by:
- Working in a highly collaborative retail environment.
- Process efficiency and problem solving
- Being entrepreneurial and building a business
- Having a passion to build long-lasting relationships
- Making things beautiful by providing the ultimate in-store experience
What you will bring to the team:
- Ability to thrive in a team environment and work collaboratively
- Understanding of, and passion for client experience
- Excellent communication skills
- Foreign language skills are preferred but not required
- Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives
- Curiosity and desire to learn and grow professionally within the world of CHANEL
Position Logistics:
- Bachelor’s degree preferred, High School degree or GED required
- 3+ years of leadership experience in a retail luxury environment or operational role preferred
- Must have flexible schedule with the ability to work late nights, weekends, and some holidays
- Ability to lift-up to 15 pounds and stand for extended periods of time throughout the day
- Boutique Management: Requires in-store presence to develop and coach teams, ensure boutique image and operational standards are upheld, and deliver elevated client service to drive business results
*Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances where deemed appropriate.
Compensation:
- The anticipated base salary range for this position is $68,600 through $102,100. Base salary is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks.
Benefits and Perks:
- Wellbeing resources include dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund
- Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
- Generous paid time off policies to include vacation, holiday, sick and volunteer days
- 401K and other incentives
- Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
- Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking
Additional Information:
CHANEL is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:
Diversity and Inclusion:
- At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy, and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.
- We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.
CHANEL Community:
- CHANEL Community empowers our employees to channel their passions, talents, and sense of purpose to contribute to and learn from our communities.
- Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations.
Sustainability:
- CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.
- Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.
Arts and Culture:
- We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent. US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.
Fondation CHANEL:
- Since 2011, Fondation CHANEL’s mission is for women and girls to be free to shape their own destiny. Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.
- For more information, please navigate to the Fondation CHANEL website here.
Career and Leadership Development:
- We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine CHANEL People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.
*CHANEL benefits and perks are dependent on eligibility and subject to modification by CHANEL at any time.
