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Open nowPosted 4 days ago

PT Member Services Representative

caaniagara13 open roles

Where
Welland, ON, Canada
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Your applicationOpen nowPT Member Services Representativecaaniagara · Welland, ON, Canada

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 4 days ago

The posting

Location: Niagara Region, ONStatus: Part-Time Permanent, On-Site   This posting is to fill an existing vacancy.   About the Role This isn’t your typical desk job. As a Member Services Representative (MSR), you are the face of CAA Niagara — the first and lasting impression for our members, whether they walk through our doors or call us on the phone.   This is a multi-faceted, fast-paced position where no two days look the same. You’ll wear many hats — from sales advisor and customer support specialist to travel insurance consultant — all while staying on the move and adapting to meet the needs of the day. Your ability to connect, adapt, and create exceptional experiences is what makes you a standout.   The hourly wage for this role is $19.74.   Key Responsibilities

Represent CAA Niagara with professionalism and pride as a brand ambassador. Deliver exceptional customer service in person and over the phone, building trust and loyalty with members. Assist members with a variety of services, including membership, insurance, travel programs, and savings initiatives. Flexibly move between tasks, roles, and locations based on daily operational needs. Provide accurate, helpful, and timely information to ensure every member leaves with value.

  Qualifications & Skills

Passionate about providing exceptional customer service Tech-savvy, with proficiency in Microsoft applications and other digital tools Excellent communication skills, strong multitasking abilities, and attention to detail Outgoing, dependable, flexible, and eager to learn Able to thrive in a busy, fast-changing work environment Availability to work flexible hours, including days, evenings, and weekends

  Education & Experience

Secondary School Diploma preferred Experience in customer service, sales, or related roles Previous experience in a multi-tasking or fast-paced environment considered an asset

  Working Conditions

Standard office environment with frequent computer use and digital systems Occasional work outside regular business hours may be required to meet operational or business needs

  What’s In It For You

Growth, training, and development opportunities Wellness and Green Living Reimbursement Program Participation in the Give Where You Live community program

  Interview Process Our process is designed to provide a full picture of how you would contribute to our team:

Pre-screening call In-person interview Background check Offer

  CAA Niagara does not currently use artificial intelligence in the screening or selection of applicants.    

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