Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 26 hours agoWe saw it 73 min after it went up

CCO Coordinator (Contact Center Operations)

Cabify67 open roles

Where
LIMA
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCCO Coordinator (Contact Center Operations)Cabify · LIMA

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Cabify's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market. Cabify postings stay open a median of 22 days.

Share of postings closed within
  1. 2.0%1 day
  2. 4.3%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: posted 26 hours ago

Cabify median: 22 days open

The posting

💜 ¡EN CABIFY ESTAMOS BUSCANDO CCO COORDINATOR / COORDINADOR DE OPERACIONES! 💜

📍 Ubicación: Lima, Perú

🏢 Modalidad: Híbrida

💼 Tipo de contrato: Tiempo indefinido

¿Quieres cambiar el mundo y hacer de las ciudades mejores lugares para vivir? 🏙️✨ En Cabify estamos en la búsqueda de nuestro/a próximo/a CCO Coordinator (Contact Center Operations) para liderar la mesa operativa y asegurar la máxima calidad de servicio a nuestros usuarios y conductores en Perú.

🎯 Tu Misión

Serás la pieza clave en la gestión y control de la operación en tiempo real. Tu objetivo será garantizar una operación eficiente y alineada a los estándares de la compañía a través del seguimiento continuo de indicadores (SLA/KPI), la toma de decisiones en momentos críticos y el desarrollo de tu equipo.

🛠️ Tus Principales Desafíos

🔹 Gestión de Tráfico y Operación en Tiempo Real: Monitorear el volumen de contactos, administrar el flujo en vivo y ejecutar acciones correctivas oportunas.

🔹 Control de Métricas y SLA: Liderar el cumplimiento de indicadores de negocio y calidad (SLA, Tasa de Respuesta, FCR, CSAT/NPS, Adherencia y Productividad).

🔹 Liderazgo y Desarrollo de Equipo: Asegurar la adherencia a la malla horaria, brindar feedback continuo, calibrar la calidad del servicio y motivar a analistas y agentes.

🔹 Planes de Contingencia: Activar protocolos de acción inmediata ante eventualidades o picos imprevistos para garantizar la continuidad del servicio.

🔹 Gestión de Casos Complejos: Dar soporte continuo de segundo nivel en la resolución de incidencias operativas o técnicas sensibles.

🔹 Mejora Continua: Analizar la data operativa para identificar oportunidades de optimización en procesos y reducir la reincidencia de problemas de raíz.

👤 ¿A quién buscamos?

✅ Formación: Bachiller, Titulado o profesional en Administración, Ingeniería Industrial, Negocios o carreras afines.

✅ Experiencia: • Mínimo 2 a 3 años liderando operaciones de Contact Center / BPO / CCO, con manejo directo de clientes internos y externos. • Experiencia comprobable en gestión de KPI del negocio y control de tráfico operativo.

✅ Habilidades Técnicas: • Manejo avanzado de métricas de servicio (SLA, FCR, CSAT, Adherencia, Ocupación). • Manejo de plataformas de ticketing/CRM (Zendesk, Freshdesk, Salesforce, Jira o similares) y herramientas analíticas (Excel avanzado, Power BI / Tableau).

✅ Actitud: Sangre fría ante situaciones de presión, orientación al dato, excelente capacidad de comunicación y mentalidad de mejora continua.

🎁 ¿Qué te ofrecemos?

✔ Contrato a término indefinido en planilla desde el primer día. ✔ Remuneración competitiva (Sueldo Fijo + Variable por cumplimiento de métricas). ✔ Modelo de trabajo híbrido con el mejor ambiente laboral (start-up spirit 🚀). ✔ Descuentos corporativos y beneficios en la app de Cabify. ✔ Equipamiento completo para tu trabajo. ✔ Programas de desarrollo profesional y personal. ✔ ¡Y café gratis en la oficina! ☕

📩 ¿Cómo postular?

Si tienes la pasión para transformar la movilidad y cumples con el perfil, postula directamente por esta vía o envía tu CV actualizado a nuestro equipo de Talent Acquisition con el asunto "CCO Coordinator - Lima".

¡Ayúdanos compartiendo esta publicación o etiquetando a tu candidato ideal! 👇

#Cabify #CabifyJobs #EmpleoPerú #TrabajoSíHay #CCOCoordinator #ContactCenter #BPO #CoordinadorDeOperaciones #CustomerExperience #Liderazgo #OportunidadLaboral #Lima #LaCiudadEsTuya

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Cabify's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Cabify's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Cabify's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.