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Open nowPosted 5 days ago

Head of Operations - Service Delivery

Calliere58 open roles

Where
Toronto, Ontario, Canada
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Your applicationOpen nowHead of Operations - Service DeliveryCalliere · Toronto, Ontario, Canada

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The clock on this job

Early applications get read.

14.0% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.3%1 day
  2. 4.7%3 days
  3. 14.0%7 days
  4. 22.5%14 days
  5. 38.3%30 days
  6. 59.0%60 days
This job: posted 5 days ago

The posting

Experience 5 to 12 years in operations, including 3+ years leading a high-volume service delivery team Location Hybrid, in office in Toronto (new office on the way) Work authorization Canadian work authorization required. No visa sponsorship The opportunity Picture a business with decades of brand trust, a huge online audience and demand that keeps climbing. Now picture it rebuilding itself from the ground up as an AI-native company. That's where this role sits. Sales are moving fast. Your job is to make sure delivery keeps pace and then some. You'll own everything that happens after a client says yes, across five service lines, and turn rapid growth into service that is consistent, efficient and genuinely good. This is a hands-on seat for a decisive, commercially sharp operator who likes building the machine, not just running it. What you'll own • The delivery engine. Throughput, turnaround times, backlog, capacity and service levels, end to end. • The people. Lead and coach a group of Practice Leads and senior delivery managers, with a real operating rhythm of reviews and scorecards. • The economics. Delivery cost, productivity and contribution margin, built with Finance into budgets and forecasts. • The rebuild. A roadmap to modernize delivery with automation and AI, shaped alongside the CPO and CTO. • The plan. Turn sales forecasts and growth targets into capacity and hiring plans, and give the COO a clear, data-driven view of what's coming. Who thrives here • 5 to 12 years in operations, with 3+ years leading high-volume service delivery. • You've led teams of 20 to 50+, including managers who run their own teams. • You've redesigned processes and can show the numbers: productivity up, quality up, cost down. • You're at home in budgets, capacity models and unit economics. • You've pushed AI and automation adoption and turned technology spend into results you can point to. About the company A long-established, Canadian-headquartered professional services firm with a strong consumer brand. It was an early mover online and has since built a large, loyal audience and one of the most trusted resources in its space. Now it's going all in on becoming an AI-native business, with the brand, the audience and the momentum to actually pull it off. Your toolkit A live throughput and KPI dashboard, AI-native case management, client portals, AI and workflow automation tools, and Lean and Six Sigma methods. The foundations are there. You get to make them sing.

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