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Open nowPosted 139 days ago

Customer Service Agent

Calm Air5 open roles

Where
YWG Winnipeg International Airport Terminal, Winnipeg, MB R3H 0E3, Canada
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Your applicationOpen nowCustomer Service AgentCalm Air · YWG Winnipeg International Airport Terminal, Winnipeg, MB R3H 0E3, Canada

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Calm Air's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

8.0% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 8.0%7 days
  4. 15.0%14 days
  5. 34.2%30 days
This job: posted 139 days ago

The posting

What You'll Get to DoCalm Air Customer Service Agents provide valuable front-line passenger support and assistance to our customers at the airports and before and after they board one of our flights. They are responsible for ensuring our passenger experience is positive and meets the standards of service that we set out as an organization in addition to complying with applicable regulations. 

Providing curbside to curbside service to the travelling public as per Canadian Transportation Agency regulations Making and changing flight reservations in the computerized reservation system Checking in passengers and their baggage  Calculate and charge any additional fees if applicable  Issuing boarding passes, itineraries, and seating assignments as necessary  Assist pre-boarding passengers to ensure safe movement to and from the aircraft   Provide information on fares, flight schedules and routes in person or over the telephone Facilitate the safe movement of passengers between aircraft and terminal buildings Other duties as required

Hours of Work

Shift work is required and may include mornings/afternoons, evenings, and weekends

Skills & Experience We Value 

High school diploma or general education degree (GED) an asset Ability to learn a computerized reservation system Basic Computer skills (word, excel, office) Knowledge of an airline’s operations an asset Must have exceptional customer service skills Must be able to work independently or in a team setting Ability to work efficiently and accurately under pressure Must have own transportation to and from work Must be able to obtain and maintain an Enhanced Security Clearance qualification   Must be able to attend and complete initial Ground School Training Preference given to Inuit Land Claims Beneficiaries Inuktitut and/or Inuinnaqtun language considered an asset

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    The review screen in CV Rocket: how each CV was read, round by round.

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