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Open nowPosted 441 days ago

Customer Success Manager

Campfire51 open roles

Pay
$100,000 – $170,000 a year
Where
San Francisco
Work mode
On site
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Your applicationOpen nowCustomer Success ManagerCampfire · San Francisco

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Campfire's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market. Campfire postings stay open a median of 37 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: posted 441 days ago

Campfire median: 37 days open

The posting

As a Customer Success Manager at Campfire, you will own a portfolio of customers and be responsible for driving adoption, retention, and long-term success. You will be the primary partner to finance and accounting teams, ensuring customers realize measurable value from Campfire and feel confident running their core financial operations on our platform.

You will work closely with Implementation, Product, Support, and Sales to deliver a best-in-class customer experience and identify opportunities for expansion and growth.

KEY RESPONSIBILITIES

CUSTOMER OWNERSHIP & SUCCESS

- Own post-implementation success for a portfolio of customers

- Build strong relationships with Controllers, Accounting Managers, and Finance leaders

- Drive adoption, engagement, and value realization across accounts

- Proactively manage account health and identify churn risk

- Lead QBRs, success planning, and ongoing check-ins

RETENTION & GROWTH

- Manage renewals for your book of business

- Identify and support expansion opportunities (seats, modules, entities, geographies, use cases)

- Partner with Sales to scope and close upsell and cross-sell opportunities

- Maintain accurate renewal forecasts and risk pipelines

PRODUCT ADOPTION & ENABLEMENT

- Lead customer enablement sessions and workflow optimization reviews

- Support rollout of new product features and modules

- Ensure customers are following best practices and getting maximum value from Campfire

CROSS-FUNCTIONAL COLLABORATION

- Partner closely with Implementation to ensure smooth handoffs and successful go-lives

- Work with Support and Product to resolve issues and escalate customer feedback

- Represent customer voice internally and help improve processes across the customer lifecycle

EXPERIENCE & QUALIFICATIONS

- 3+ years of Customer Success or Account Management experience in B2B SaaS

- Experience supporting finance, accounting, or operations teams strongly preferred

- Bonus: ERP or accounting software experience (QuickBooks, Xero, Sage Intacct, NetSuite)

- Strong technical aptitude and ability to learn complex platforms quickly

- Bachelor’s degree or equivalent experience

PERSONAL ATTRIBUTES

- Customer-first mindset with strong ownership and accountability

- Excellent communicator and relationship builder

- Organized, proactive, and comfortable managing multiple accounts

- Strong problem-solver who thrives in a fast-moving startup environment

- Growth mindset and eagerness to learn and develop

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    The review screen in CV Rocket: how each CV was read, round by round.

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    An application in CV Rocket: every answer filled in on the employer's form.

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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