Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 185 days ago

Customer Support Manager- EMEA

Campfire51 open roles

Where
London
Work mode
On site
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Support Manager- EMEACampfire · London

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Campfire's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market. Campfire postings stay open a median of 37 days.

Share of postings closed within
  1. 2.0%1 day
  2. 4.3%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: posted 185 days ago

Campfire median: 37 days open

The posting

As a Customer Support Manager at Campfire, you will be a frontline champion for our customers — ensuring fast, thoughtful, and high-quality support across technical and accounting-related needs. You will own complex support cases, build deep product expertise, and help shape the foundations of our support motion as we scale.

You will work closely with Product, Engineering, and Customer Success to turn customer feedback into better product experiences and continuously improve how we support our users.

This role is ideal for someone who loves problem-solving, thrives in fast-growing environments, and wants to grow into leadership over time.

KEY RESPONSIBILITIES

CUSTOMER SUPPORT DELIVERY

- Own and resolve complex technical and accounting-related support cases with speed, accuracy, and empathy

- Manage daily support tickets and customer inquiries across email, chat, and other support channels

- Troubleshoot ERP workflows, accounting data issues, and product functionality

- Proactively follow up to ensure full issue resolution and high customer satisfaction

- Document recurring issues, best practices, and solutions in internal knowledge bases

CUSTOMER EXPERIENCE & RETENTION

- Build trusted relationships with customers by providing thoughtful, high-quality support

- Monitor customer health, sentiment, and recurring issues that could impact retention

- Identify trends in support requests and flag risks, product gaps, and improvement opportunities

- Partner closely with Customer Success to ensure seamless knowledge transfer

CROSS-FUNCTIONAL COLLABORATION

- Work with Product and Engineering to report bugs, reproduce issues, and validate fixes

- Provide structured feedback on product usability, workflows, and feature gaps

- Contribute to product improvements by representing the voice of the customer

PROCESS, PLAYBOOKS & SELF-SERVICE

- Help build and improve support playbooks, workflows, and documentation

- Create and maintain help articles, internal guides, and customer-facing knowledge base content

- Support self-service initiatives including FAQs, tutorials, and in-product guidance

EXPERIENCE & QUALIFICATIONS

- 3+ years of experience in accounting, audit, finance, or customer-facing SaaS roles (Support, Implementation, CS, Account Management)

- Bonus: Experience with ERP platforms (QuickBooks, Xero, Sage Intacct, NetSuite)

- Strong technical aptitude and ability to quickly learn new software platforms

- Comfort troubleshooting accounting data, financial workflows, and system integrations

- Bachelor’s degree or equivalent practical experience

PERSONAL ATTRIBUTES

- Customer-first mindset with strong empathy and ownership

- Highly organized with excellent attention to detail

- Comfortable managing multiple priorities in a fast-paced environment

- Clear, thoughtful communicator with strong written and verbal skills

- Growth mindset with interest in mentoring and future leadership development

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Campfire's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Campfire's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Campfire's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.