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Open nowPosted 16 days ago

Helpdesk Engineer

CANADIAN INTERNATIONAL SCHOOL PTE LTD

Pay
SGD 2,500 – SGD 3,500 a month
Where
West, Singapore
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Your applicationOpen nowHelpdesk EngineerCANADIAN INTERNATIONAL SCHOOL PTE LTD · West, Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on CANADIAN INTERNATIONAL SCHOOL PTE LTD's own form.

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The clock on this job

Early applications get read.

13.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.6%3 days
  3. 13.3%7 days
  4. 21.3%14 days
  5. 35.7%30 days
  6. 59.1%60 days
This job: posted 16 days ago

The posting

Key accountability (Main purpose of this job):

We are seeking a motivated and customer-focused Helpdesk Engineer with 1-3 years of experience to provide technical support and troubleshooting assistance to end-users. The ideal candidate will have experience or a willingness to work with Google Workspace, Apple iPads, MacBooks, and Windows environments.

Responsibilities (Key areas of Responsibilities):

Technical Support:

  • Provide first and second-level technical support to end-users via phone, email, chat, ZOOM Meeting or in-person.
  • Troubleshoot and resolve hardware, software, and network-related issues across Google Workspace, Apple iPads, MacBooks, and Windows devices.
  • Assist with the setup, configuration, and maintenance of desktops, laptops, printers, and other peripherals.

Incident Management:

  • Log, track, and resolve support tickets using a ticketing system (e.g, Zendesk).
  • Escalate complex issues to senior engineers or relevant teams as needed.
  • Ensure timely resolution of issues while meeting SLAs (Service Level Agreements).

User Account Management:

  • Assist with user account creation, modification, and deletion in Google Workspace Admin Console, Active Directory, or other systems.
  • Reset passwords and troubleshoot login issues across multiple platforms.

Software and System Maintenance:

  • Install, configure, and update software applications on Windows, macOS, and iPadOS devices.
  • Perform basic server and network troubleshooting.
  • Assist with patch management and system updates across all platforms.

Google Workspace Support:

  • Provide support for Google Workspace applications (Gmail, Google Drive, Google Meet, Google Calendar, etc.).
  • Assist with user onboarding, email configuration, and collaboration tool setup.
  • Troubleshoot and resolve issues related to Google Workspace services.

Apple Device Support:

  • Configure and troubleshoot Apple iPads and MacBooks for end-users.
  • Assist with Apple ID management, app installations, and device enrollment in MDM (Mobile Device Management) solutions.
  • Provide support for macOS and iPadOS-related issues.

Windows Environment Support:

  • Troubleshoot and resolve issues related to Windows operating systems (Windows11).
  • Assist with software installations, driver updates, and hardware diagnostics on Windows devices.

Documentation and Knowledge Sharing:

  • Create and update technical documentation, FAQs, and knowledge base articles.
  • Train end-users on basic IT procedures and tools across all platforms.

Customer Service:

  • Maintain a professional and courteous demeanor when interacting with users.
  • Follow up with users to ensure issues are fully resolved and satisfaction is achieved.

Collaboration:

  • Work closely with other IT teams to resolve cross-functional issues.
  • Participate in team meetings and contribute to process improvements.

Requirements:

Education:

  • Diploma in Information Technology, Computer Science, or a related field (or equivalent experience).
  • Bachelor’s degree is a plus but not required.

Experience:

  • 1-3 years of experience in a helpdesk or technical support role (fresh graduates with relevant internships or certifications will also be considered).
  • Experience or willingness to work with Google Workspace, Apple iPads, MacBooks, and Windows environments.
  • Familiarity with Windows 11, macOS, and iPadOS.
  • Basic understanding of networking concepts (TCP/IP, DNS, DHCP, etc.).

Certifications (Preferred but Not Required):

  • CompTIA A+, Network+,
  • Google Workspace certification (e.g., Google Workspace Administrator).
  • Apple Certified Support Professional (ACSP) or equivalent.

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