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Open nowFirst seen 2 days ago

Customer Success & Implementation Specialist

Capcon Asia23 open roles

Where
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
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Your applicationOpen nowCustomer Success & Implementation SpecialistCapcon Asia · Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Capcon Asia's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 2 days ago

The posting

Key Projects

  • Lead end-to-end implementation of SaaS solutions for enterprise clients.
  • Manage technical integrations with cloud platforms (AWS, Azure, GCP).
  • Act as the primary contact for clients, ensuring smooth onboarding and adoption.
  • Work with internal teams to resolve implementation challenges and enhance customer experience.

Responsibilities

  • Own the entire customer implementation lifecycle, from onboarding to ongoing support.
  • Ensure integrations are delivered on time, within scope, and aligned with business needs.
  • Proactively identify and address technical and operational gaps for customers.
  • Facilitate customer training, workshops, and best practices for product adoption.

Must Have

  • 3+ years of experience in customer success, implementation, or technical account management.
  • Strong technical background (Computer Science, IT, or related field).
  • Hands-on experience with software implementation and cloud technologies (AWS, Azure, GCP).
  • Familiarity with project management tools (JIRA, Confluence, Trello).
  • Excellent problem-solving and stakeholder management skills.

Nice-to-have

  • Experience in SaaS, HR tech, or enterprise software.
  • Knowledge of Agile, Scrum, or DevOps methodologies.
  • Strong presentation and training capabilities.

Level / Grade

  • Report to the Head of Customer Experience.

Work arrangement / Location

  • Hybrid role based in KL

Location:

  • Hybrid (2 days a week in the office) based in KL

Recruiter:

Nicolas Lebrun [email protected]

Learn more & connect with the recruiter https://linktr.ee/nico_capcon

To apply

Please do click the "apply" button or via our careers page below.

https://www.careers-page.com/capcon-asia/job/L68749X5

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  1. A CV for this posting

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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Capcon Asia's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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