Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 2 days ago

Member Relations Officer

Capricorn31 open roles

Where
Perth, Australia
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowMember Relations OfficerCapricorn · Perth, Australia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Capricorn's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Capricorn postings stay open a median of 6 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 2 days ago

Capricorn median: 6 days open

The posting

A little about us

Capricorn is one of Australia and New Zealand’s largest and most dynamic Member-owned organisations. Since 1974, we’ve provided our Members with financial and business solutions to make running a business easier. Our flagship Trade Account offers instant credit with over 1600 Preferred Suppliers, simplified monthly expenses, and a generous rewards program.

We have a strong foundation in the automotive and machinery aftermarkets. Our vibrant community includes over 31,000 Members across Australia and New Zealand, from national franchises to your local family workshop. Last year, Capricorn facilitated nearly $4bn in sales with our Preferred Suppliers.

At Capricorn, we're about more than just products and services. We work hard to ensure that our Members, Suppliers and People feel like they're part of something bigger: a Community which is connected and supported to make a difference, while having some fun along the way!

A little about the role

As Member Relations Officer, you will provide responsive, high-quality service to Members by resolving account enquiries and managing cases through to an appropriate outcome. You will respond to phone and email enquiries, work within service level agreements and ensure unresolved matters are escalated in line with the complaints procedure.

You will coordinate with Suppliers, service providers, internal teams and Area Managers to progress queries efficiently and keep stakeholders informed. Accurate records are central to the role, including updating CRM interactions and completing manual updates in Epicor when required.

The role also supports Trade Account payments and account transactions, including adjustments, transaction disputes, fraudulent transaction support, reconciliations, refunds and late payment fee requests.

What you’ll bring

You will bring a customer-focused approach, sound problem-solving skills and the ability to manage enquiries accurately across multiple systems and stakeholder groups.

What’s essential

  • At least two years of experience in a customer service-oriented role.
  • Intermediate skills in the Microsoft Office suite.
  • Demonstrated problem-solving skills and the ability to progress account enquiries and cases accurately.
  • Confidence communicating with Members, Suppliers and internal stakeholders by phone and email.
  • Ability to maintain accurate contact and case records in CRM and operational systems.

Exposure to basic accounting principles.

  • A Customer Service Certificate.
  • Experience using Epicor or a CRM system in a service environment.
  • Experience supporting account enquiries, payments, reconciliations, disputes or refunds.
  • Experience developing products and partnerships that improve customer, member or supplier value in a mutual, membership or network-based organisation.

Qualifications

  • Completion of Year 10 High School Certificate or equivalent is preferred.

A little on life at Capricorn

At Capricorn, we’re committed to creating an environment where our people can thrive, both professionally and personally. That’s why we’ve built a range of benefits that support wellbeing, flexibility, development, and important moments in life, helping our people do their best work while balancing what matters most to them.

Our benefits include:

  • A hybrid work model for office-based team members, with flexibility to work both from home and the office.
  • 14 weeks inclusive paid parental leave for all eligible Team Members, providing equitable support of all parents and caregivers.
  • Two additional days of paid leave to support moments that matter to you.
  • Wellbeing, fitness, and lifestyle perks through WHEREFIT and Perkbox.
  • Learning and development opportunities, including training opportunities and study assistance for eligible team members.
  • Additional benefits such as purchased leave, salary continuance insurance, social club, novated leasing and more.

Sound like you’d be a good fit?

If you are ready to help Members navigate account enquiries and deliver practical, reliable service, get in touch today.

For further information, support with your application and details on Capricorn, please visit capricorn.coop/careers

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Capricorn's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Capricorn's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Capricorn's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.