Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 18 hours ago

Manager, Customer Support

Cardata8 open roles

Where
Canada - Remote
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowManager, Customer SupportCardata · Canada - Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Cardata's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

10.5% of postings close within 7 days. Measured by our own scanner across the market. Cardata postings stay open a median of 30 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.3%3 days
  3. 10.5%7 days
  4. 15.9%14 days
  5. 34.1%30 days
This job: posted 18 hours ago

Cardata median: 30 days open

The posting

Ready to accelerate your career?

Cardata is where driven people make an outsized impact. We’re a small but mighty team transforming how businesses manage vehicle reimbursement — replacing outdated programs with smart, automated solutions.

Our vision is bold: to provide the most comprehensive, intelligent, and automated software and services for creating ideal vehicle programs. And we’re building toward that vision every single day.

Join us and you’ll find challenge, growth, and the chance to deliver real impact — helping hundreds of companies and thousands of drivers across North America focus on the work that matters most to them.

At Cardata, delivering a great customer experience is central to how we operate and grow. We're looking for a Manager, Customer Support to lead our customer-facing Support team and drive improvements in service quality, team performance, and operational efficiency.

In this role, you'll oversee daily Support operations, establish clear performance expectations, and use data to improve service levels, workforce capacity, and customer satisfaction. You'll also identify opportunities to streamline processes, introduce automation, and build a scalable Support function.

This role reports to the Chief Customer Officer.

What you will do:

  • Lead, coach, and develop the Customer Support team, establishing clear expectations, accountability, and performance standards.
  • Own key Support metrics, including CSAT, response times, resolution times, ticket backlog, and quality.
  • Manage workforce planning, scheduling, and queue capacity to ensure effective coverage and service levels.
  • Oversee customer escalations, ensuring timely resolution, clear communication, and appropriate ownership.
  • Identify operational inefficiencies and improve workflows, processes, and documentation to reduce manual work and recurring issues.
  • Drive opportunities for AI, automation, and self-service to improve Support efficiency and customer experience.
  • Establish consistent quality assurance, coaching, and onboarding practices to strengthen team performance.
  • Partner with Customer Success, Product, Engineering, and Operations to address recurring customer issues and improve processes.
  • Use operational data to identify trends, measure improvements, and inform staffing and business decisions.

What you bring:

  • 5+ years of experience in Customer Support, Customer Service, Contact Center, or a similar customer-facing environment.
  • 2+ years of people-management experience, including coaching, performance management, and team development.
  • Proven ability to improve Support KPIs, service levels, and operational efficiency.
  • Experience with workforce planning, scheduling, queue management, and capacity forecasting.
  • Strong analytical skills and experience using data to drive operational decisions.
  • Experience managing customer escalations and improving Support processes.
  • Strong communication, problem-solving, and cross-functional collaboration skills.
  • Ability to thrive in a fast-paced environment and bring structure to evolving processes.

Nice to Have

  • Experience managing a high-volume, multi-channel Support or Contact Center environment.
  • Experience with Zendesk or similar Support platforms.
  • Experience with AI-powered Support tools, automation, self-service, or quality assurance programs.
  • Experience leading remote or distributed Support teams.
  • Experience in SaaS, technology, fintech, or a related industry.

Compensation:

In line with Ontario’s Pay Transparency legislation, the salary range for this role is $75,000 – $100,000 CAD annually, based on experience, skills, and alignment with the role requirements. This is a vacant position, and we are hiring with intention and seeking someone who will bring new perspective, contribute meaningfully to the team, and grow with the organization.

Why you’ll love working at Cardata:

We’ll be honest — Cardata isn’t for everyone. If you thrive in a fast-paced environment, take extreme ownership, and constantly push yourself (and your work) to be the best, you’ll fit right in.

You’ll be surrounded by driven teammates who genuinely care — about the work, about our customers, and about helping each other succeed. Together, we take on ambitious goals and celebrate the wins along the way.

What we offer in return for you bringing your best:

  • Remote work and flexible working hours
  • Mentorship and development opportunities (to help you achieve your career goals!)
  • Extended medical & dental benefits
  • Healthcare spending account
  • $3,000 annual Health and Wellness Spending Account to support your overall wellbeing
  • Employee assistance program (EAP)
  • Flexible (Unlimited) Time Off: No annual cap on vacation, supported by a trust-based, flexible approach to time away.

Cardata is an equal opportunity employer. All candidates will be equally considered without regard to race, ancestry, place of origin, colour, ethnic origin, language, citizenship, creed, religion, gender/gender identity, sexual orientation, age, marital status, physical and/or mental handicap or financial ability. We are dedicated to creating an inclusive environment where everyone feels welcome to bring their authentic selves to work.

If you require accommodations during the recruitment process, please let us know.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Cardata's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Cardata's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Cardata's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.