Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 538 days ago

Product Support Engineer

Careers International575 open roles

Where
Dubai, Dubayy (Dubai), United Arab Emirates
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowProduct Support EngineerCareers International · Dubai, Dubayy (Dubai), United Arab Emirates

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Careers International's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 538 days ago

The posting

We are seeking a highly skilled Product Support Engineer to join our team in Dubai. The ideal candidate will be responsible for delivering first-level and second-level technical support for IT products, including hardware, software, and applications. This role requires a proactive individual who can diagnose and resolve issues efficiently, ensuring the smooth operation of our IT solutions for clients. Technical Support: Provide first-level and second-level support for IT products, troubleshooting issues related to hardware, software, and applications. Assist customers with installation, configuration, and setup of IT products. Identify, replicate, and resolve technical issues, escalating complex problems to senior technical teams or vendors when necessary. Product Expertise: Develop a deep understanding of the IT products offered, including their functionalities, features, and technical specifications. Stay updated on the latest software updates, patches, and changes to ensure effective support. Customer Interaction: Respond promptly and professionally to customer inquiries via email, phone, or ticketing systems. Provide step-by-step technical guidance to non-technical users, ensuring clarity and simplicity in communication. Collaboration and Continuous Improvement: Work closely with the engineering, product development, and quality assurance teams to identify and resolve recurring issues. Participate in regular training sessions and workshops to enhance technical knowledge. Provide feedback to product development teams regarding user challenges and suggested improvements. Requirements Bachelor’s degree in Computer Science, Information Technology, or a related field. Minimum of 2-4 years of experience as a Product Support Engineer, Technical Support Engineer, or in a similar role. Proven experience with troubleshooting and resolving issues related to IT systems, software, and hardware. Proficiency in IT support tools and ticketing systems (e.g., ServiceNow, Jira). Strong knowledge of operating systems (Windows, macOS, Linux), networking concepts, and enterprise software. Familiarity with databases (e.g., SQL) and scripting for debugging purposes is a plus. Strong verbal and written communication skills, with the ability to convey technical information clearly.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Careers International's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Careers International's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Careers International's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.