The posting
Developing and maintaining a quality assurance program for a restaurant or food service operation. Evaluating the quality of food served by the restaurant or food service operation. Evaluating the cleanliness of equipment, utensils, and work areas of a restaurant or food service operation. Deals with quality improvement by completing product, company, system, and organizational audits. Helping with the recruiting process. Establish and enact the Inspection Plan. Determining and ensuring that customer requirements are met Keep a performance record of quality reports, statistical reviews, and other activities. Keeping an eye on the goal of increasing the company’s profitability Assisting with the development of policies and procedures to ensure that the food served is safe, of the correct quality, and meets all regulatory requirements. Coordinates training and therapy to provide employees with quality standards and assistance when they’re not meeting goals. Conducts hazard analyses and monitors quality measures to set the standard for quality assurance. Interpret, build upon, and comply with company quality assurance standards Carefully maintain complaint and non-conformance processing through records and tracking systems, including root cause and corrective actions Document quality assurance activities with internal reporting and audits Develop new standards for production and design, with improvements as needed, and create testing protocols for implementation across all service lines Identify training needs and take action to ensure company-wide compliance Pursue continuing education on new solutions, technology, skills, daily and Monthly responsibilities Plan, execute, and oversee inspection and testing of incoming and outgoing product to confirm quality conformance to specifications and quality deliverables Assist operations and local quality function in tracking, documenting, and reporting quality levels as well as CSR, environmental and health and safety goals/KPIs. Analyse and investigate product complaints or reported quality issues to ensure closure in accordance with company guidelines and external regulatory requirements Develop or update company complaint and inspection procedures to ensure capture and investigation, as well as proper documentation of complaints Monitor risk-management procedures, and maintain and analyse problem logs to identify and report recurring issues to management and product development Provide training and support to quality assurance team on systems, policies, procedures, and core processes. Requirements HACCP Certified Minimum 2years work experience in F&B Industry Good communication skills. Thorough knowledge of local quality & safety regulations, codes, and standards. Strong communication and interpersonal skills, with the ability to communicate safety requirements to diverse audiences effectively. Excellent problem-solving skills and attention to detail. Ability to work independently and collaboratively in a fast-paced environment.
