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Open nowPosted 56 days ago

Luxury Concierge - Mexico

Casita4 open roles

Where
North America
Work mode
Remote
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Your applicationOpen nowLuxury Concierge - MexicoCasita · North America

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Casita's own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 56 days ago

The posting

Casita is hiring a Pre-Arrival Luxury Concierge to help guests have an exceptional stay on their next trip to Mexico.

This is a remote, guest-facing role for someone who knows Mexico well, is bilingual (Spanish and English), and is organized, resourceful, warm, and confident selling and coordinating premium travel services.

What you’ll do

  • Reach out to guests after they book and become their concierge lead
  • Learn each group’s needs and recommend relevant services
  • Coordinate services such as airport transfers, groceries, chefs, boat/yacht trips, celebrations, and local experiences
  • Build and maintain a trusted network of local providers across our destinations
  • Work with on-site property teams to confirm what is available for each home
  • Negotiate provider rates and commission structures
  • Track requests, bookings, service delivery, and commissions

What we’re looking for

  • Deep, first-hand knowledge of Mexico - you've spent significant time here and know the difference between Puerto Escondido, Valle de Bravo, Todos Santos, Cabo, etc. without looking it up
  • Experience in hospitality, concierge, travel, sales, vacation rentals, or client service
  • Bilingual professional fluency in Spanish and English with strong written communication skills
  • Comfortable working remotely and coordinating across Mexico
  • Sales or commission-based service experience is a plus

Compensation

  • Flat fee per confirmed Casita booking handled
  • Commission on concierge services sold
  • Flexible remote role with room to grow as booking volume increases
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