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Open nowFirst seen 6 days ago

Customer Service Advisor (French & English) – Lisbon, Portugal

CB Talents SP2,716 open roles

Pay
€930 a month
Where
Lisbon, Portugal
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Your applicationOpen nowCustomer Service Advisor (French & English) – Lisbon, PortugalCB Talents SP · Lisbon, Portugal

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on CB Talents SP's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: first seen 6 days ago

The posting

Are you fluent in French, proficient in English, and looking to take your customer service career to the next level in one of Europe's most vibrant cities? Join us as a Customer Service Advisor for a global beauty and cosmetics brand!

Whether you are already based near Lisbon or looking to relocate, we provide the support you need to thrive in a high-quality, modern work environment.

What We Offer

  • Base Salary: €930 gross/month
  • Meal Allowance: €7.63 net per working day
  • Performance Bonus: Up to €100/month
  • Relocation Support: Comprehensive assistance provided for applicants moving to Lisbon!
  • Work Model: Hybrid (Office located in Lisbon, Portugal)

Schedule & Working Hours

  • Hours: Shifts scheduled between 08:00 AM – 07:00 PM (Portuguese Time)
  • Days: Monday to Saturday (including bank holidays)
  • Days Off: Every Sunday off + 1 rotational weekday off

Your Responsibilities

  • Serve as the primary point of contact and brand ambassador for a world-renowned beauty and cosmetics retailer.
  • Support the full after-sales process, including managing online orders, tracking, and refunds.
  • Professionally handle, resolve, and escalate customer complaints when needed.
  • Answer inquiries via French and English channels with top-tier communication skills.
  • Maximize customer satisfaction through helpful cross-selling and suggestive selling when appropriate.

Requirements

  • Fluent or native-level proficiency in French + professional proficiency in English.
  • Strong communication skills with experience handling and resolving customer concerns.
  • Ability to navigate after-sales software and processes efficiently.
  • Location Requirement: Must reside within 50 km of the Lisbon office (or be ready to relocate with our relocation package).

Why Lisbon?

Lisbon is a sunny, culturally rich capital offering an incredible quality of life, stunning architecture, world-class cuisine, and an international community.

Ready to apply?

Submit your CV today and connect with our global team across borders!

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  1. A CV for this posting

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  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on CB Talents SP's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    CB Talents SP's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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3×

more interviews than doing it yourself with ChatGPT.

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  • Who got the interview, and who heard nothing

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